My dvd player on my dell latitude laptop reads cd's but not dvds Solved/Closed

Question

My DVD/CD ROM on my dell latitude laptop reads cd's but not dvds.  Every time I put a dvd in, it searches and I get the error message, please insert disk into drive d:  I have reinstalled drivers, followed every fix through Microsoft and Dell I could find, including installing a new DVD player.  This is a new computer that I had someone else setup for me, so not sure if its a setup problem from windows 7?  I know enough about computers to follow directions to fix, but not all the lingo... so any help out there would be greatly appreciated!  

I have also tried changing the registry as suggested in previous forums and that does not work either...

kieferschild · Answer

Hi,

could you please go to "My Computer" and confirm whether or not your optical drive is a DVD reader too.

Reply back with what is exactly displayed. 

it should also say DVD on the front of the tray on the drive.

 
Sometimes when my internet is down I forget the rest of my computer works.

scallahan3389 · Answer

It does say DVD on the front of the tray on the drive.  I ran a diagnostic test and received the following error message:

Error messaage 2000-0147
Validation 72062
Msg: Optical drive 0 self test spindle test failed

How do I fix this?

kieferschild · Answer

It is possible your drive is faulty.

can you unplug/plug the drive in.

there is one screw holding the drive in place.

if you flip the laptop over and check around the area the drive is, there will be one screw. unscrew it and you'll be able to pull it out. You may want to eject the drive before turning it off so it's easier to pull out.

scallahan3389 · Answer

I found that the optical drive was bad and was able to replace it and now it is working perfect.  Thank you for your help.

kieferschild · Answer

Glad to be of assistance.

My dvd player on my dell latitude laptop reads cd's but not dvds

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