Dell vostro 3700 showing black screenClosed

Question

Hello, pls I hav an issue wit my dell vostro 3700 laptop. Just som hrs ago after using it to surf the net, I shut it down, unfortunately, now I'm tryin 2 get it bak on but it is just displaying a black screen. Whenever I try 2 switch it on, it just shows a black screen at first, then seconds later it just completely goes blank while the drivers and fan are still running. I tried takin out the battery and reinserting it but it still doesn't work , pls if anyone wit an info on how to solve this issue should pls help a brother out, coz am havin an xam in a few dayz time and my life depends on the laptop... Thanks

Ambucias · Answer

Hi

Try this:

1. Unplug and remove the battery.

2. Press and hold the power button for 58 seconds.

3. Replug and start

Good luck

Dagash · Answer

Thanks ambusias, I already tried this routine but to no avail it did not work... :(

Ambucias · Answer

Hi

1. Try to boot in safe mode and if safe mode does not work...

2. Try to plug to an external monitor to see if you get a signal

Dagash · Answer

Hello Ambucias, thank you very much for your replies, I jst tried plugging it 2 an external monitor and it worked fine, I also did a restoration bak 2 normal settings of 2 weeks ago...bt it still shows a black screen... Pls is there any procedure 2 undertake to solve dis issue pls.

Ambucias · Answer

Hi

If the external monitor worked, it means that your graphic or video card is in good order.  The problem must be with the monitor, it could be one of the following issues:

1. Some circuit to the monitor has broken.

2. Most probably that your back lights must be replaced or

3. You need a new invertor. 

All of the above can be diagnosed by a qualified hand-on technician but don't let him tell you that it's your video card.

Sorry and good luck

Dagash · Answer

Wow... Tnx very much...I jst went 2 see a technician on laptops and he said my graphic card was faulty...I'm so greatfull coz u jst made tinz clearer.. Tnx a lot

Dell vostro 3700 showing black screen

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