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Dell vostro 3700 showing black screen

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Dagash Posts 2 Registration date Monday May 12, 2014 Status Member Last seen May 12, 2014 - May 12, 2014 at 05:09 PM
 Dagash - May 14, 2014 at 04:44 PM
Hello, pls I hav an issue wit my dell vostro 3700 laptop. Just som hrs ago after using it to surf the net, I shut it down, unfortunately, now I'm tryin 2 get it bak on but it is just displaying a black screen. Whenever I try 2 switch it on, it just shows a black screen at first, then seconds later it just completely goes blank while the drivers and fan are still running. I tried takin out the battery and reinserting it but it still doesn't work , pls if anyone wit an info on how to solve this issue should pls help a brother out, coz am havin an xam in a few dayz time and my life depends on the laptop... Thanks
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6 responses

Answer 1 / 6
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
May 12, 2014 at 05:55 PM
Hi

Try this:

1. Unplug and remove the battery.

2. Press and hold the power button for 58 seconds.

3. Replug and start

Good luck
Answer 2 / 6
Dagash Posts 2 Registration date Monday May 12, 2014 Status Member Last seen May 12, 2014
May 12, 2014 at 11:58 PM
Thanks ambusias, I already tried this routine but to no avail it did not work... :(
Answer 3 / 6
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
May 13, 2014 at 05:58 AM
Hi

1. Try to boot in safe mode and if safe mode does not work...

2. Try to plug to an external monitor to see if you get a signal
Answer 4 / 6
Dagash
May 14, 2014 at 11:18 AM
Hello Ambucias, thank you very much for your replies, I jst tried plugging it 2 an external monitor and it worked fine, I also did a restoration bak 2 normal settings of 2 weeks ago...bt it still shows a black screen... Pls is there any procedure 2 undertake to solve dis issue pls.
Answer 5 / 6
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
May 14, 2014 at 04:34 PM
Hi

If the external monitor worked, it means that your graphic or video card is in good order. The problem must be with the monitor, it could be one of the following issues:

1. Some circuit to the monitor has broken.

2. Most probably that your back lights must be replaced or

3. You need a new invertor.

All of the above can be diagnosed by a qualified hand-on technician but don't let him tell you that it's your video card.

Sorry and good luck
Answer 6 / 6
Dagash
May 14, 2014 at 04:44 PM
Wow... Tnx very much...I jst went 2 see a technician on laptops and he said my graphic card was faulty...I'm so greatfull coz u jst made tinz clearer.. Tnx a lot