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My Computer Wont Stop Turning Off

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Mikes2006 - Mar 24, 2015 at 03:49 PM
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Mar 24, 2015 at 05:03 PM
Hello,

My computer continues to turn off without warning. I do not play video games or do anything other then the internet and microsoft programs. I have a Dell and dell tech support have run just about every type of diagnostics I can think of, have updated every part and seems like there is no problem at all. However, this keeps happening. While a lot of times it happens when I am on the battery pack, it does happen occasionally when the power cord is plugged in. Dell is now asking me to do a factory reset of the computer however before going to this extreme I am wondering what else I can do? Please help. Using a Dell Inspiron 15R with in intel Core i3 on windows 8

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xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824
Mar 24, 2015 at 04:41 PM
If the recorded a crash dump this product says it will analyze the dump. I have not tested to see if it really works.

https://www.resplendence.com/whocrashed

Good luck
Mikes2006
Mar 24, 2015 at 04:46 PM
I tried that program and sadly it didn't show any problems. The computer is not technically crashing, it is just turning off
xpcman Posts 19528 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,824 > Mikes2006
Mar 24, 2015 at 05:03 PM
Then it sounds more like a hardware problem. I can't see how restoring the factory Windows software is going to help. But, sometimes the Dell staff knows more than me.

Good luck