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I need someone to help me unlock my e mail address

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andreapiro Posts 9 Registration date Thursday July 9, 2015 Status Member Last seen July 13, 2015 - Jul 9, 2015 at 05:27 PM
andreapiro Posts 9 Registration date Thursday July 9, 2015 Status Member Last seen July 13, 2015 - Jul 13, 2015 at 07:06 AM
Hello, i got my mail address locked, cause i'm living in another country, but i don't remember the details for the questionnaire to get back my e mail , since i don't use my e mail much, and is totally impossible to answer these question if you don't use your e mail often.
Plus it's an old account and it has my old phone number registered on it, which makes it impossible to get a code on my phon to unlock my hotmail/outlook account.

it's a very important matter , cause i got a flying ticket on my mail and i should print it otherwise i will waste 500 euro..

If someone can help i would be glad , thanks
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5 responses

Answer 1 / 5
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Jul 9, 2015 at 05:37 PM
Hello

When was the last time you successfully accessed your account?
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andreapiro Posts 9 Registration date Thursday July 9, 2015 Status Member Last seen July 13, 2015
Jul 10, 2015 at 08:47 AM
probably 1 month or less ago , or a bit more since it was blocked , but i used my mail often to send things to myself from other pc
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Answer 2 / 5
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Jul 10, 2015 at 04:31 PM
If there is no activity on an account for 30 days or more, it is automatically deleted from the server.
Sorry but your account no longer exist.
I suggest you create a new one.

P.S. To make sure, ask someone you know to send you an e-mail, if the mail bouncese, you can be certain your account is no longer in service.
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Answer 3 / 5
andreapiro Posts 9 Registration date Thursday July 9, 2015 Status Member Last seen July 13, 2015
Jul 10, 2015 at 10:16 PM
and if it doesn't bounce, can you help me solve the problem?

It' not very hard i just need to send a hotmail with gmail.. i can do it myself
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andreapiro Posts 9 Registration date Thursday July 9, 2015 Status Member Last seen July 13, 2015
Jul 10, 2015 at 10:18 PM
I did and it didn't bounce back, means my account still exist.. so what do we do?
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Answer 4 / 5
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Jul 11, 2015 at 07:43 AM
See if you can access your account from the hotmail country url with which you created the account.

For instance, change the url in bold

https://www.microsoft.com/en-us/windows/us-en/hotmail/home
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andreapiro Posts 9 Registration date Thursday July 9, 2015 Status Member Last seen July 13, 2015
Jul 12, 2015 at 02:22 AM
tried , it doesnt work this is the only screen i see from weeks and i wrote like 3 or 4 times the same info on the questionnaire to get back my account , but the automatic message always decline the info i put.

http://s12.postimg.org/raoyvd5jh/Immagine.png[/img][/url]
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andreapiro Posts 9 Registration date Thursday July 9, 2015 Status Member Last seen July 13, 2015
Jul 12, 2015 at 02:23 AM
if you don't know italian, it means is possible that someone else is using your account Etc etc. you know the rest.
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andreapiro Posts 9 Registration date Thursday July 9, 2015 Status Member Last seen July 13, 2015
Jul 12, 2015 at 02:24 AM
can't u just give me a e mail to contact someone and unlock mu account?
the last mail i received is all drawings sent by my self by the way.. but if it's not an actual HUMAN who can check , this is useless, if it's only Automatic response
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Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162 > andreapiro Posts 9 Registration date Thursday July 9, 2015 Status Member Last seen July 13, 2015
Jul 12, 2015 at 05:20 AM
The only customer service access given is this :
one

Remember that Hotmail has changed to Outlook.com
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andreapiro Posts 9 Registration date Thursday July 9, 2015 Status Member Last seen July 13, 2015
Jul 12, 2015 at 11:04 AM
man are you kidding me?... Thank link send me straight to my log in page.. I need to confirm my password to reahc that page and when i do it pop up always the same page

And yes hotmail changed to outlook but not my e mail, that is always the same.
still i can't log in, and i'm getting no help at all
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Answer 5 / 5
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,162
Jul 12, 2015 at 04:30 PM
I don't work for Microsoft! What I shared with you is what I know.

However, I am sure that Outlook.com, Gmail and Yahoo make sure that you can't reach anybody that works for them because they would get thousands mails and call everyday which they can't handle for lack of personnel. Microsoft just laid off 7,400 person.

You seemed to have tried everything to recover your account including trying to log in on the Outlook.com country site where you created the account and with the same device.

You can always ask a question on the outlook.com forum and hope for the best.

Here is the url: https://support.microsoft.com/en-us/office/get-help-with-outlook-com-40676ad0-c831-45ac-a023-5be633be798d?ui=en-us&rs=en-us&ad=us

May you be in heaven half an hour before the devil knows you're dead!
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andreapiro Posts 9 Registration date Thursday July 9, 2015 Status Member Last seen July 13, 2015
Jul 13, 2015 at 07:06 AM
no problem i'll never use outlook or hotmail again, and this fixes things, i found my flight in other ways, thanks for your time
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