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Connects to wireless network but browsers won't work

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Abbylee Posts 1 Registration date Sunday October 25, 2015 Status Member Last seen October 25, 2015 - Oct 25, 2015 at 02:55 AM
@solutions Posts 2 Registration date Monday October 26, 2015 Status Member Last seen October 26, 2015 - Oct 26, 2015 at 02:28 PM
Hello, I have a Dell Inspiron 3521. I have connected to our new home network, however none of the Internet browsers will load. It works on other phones and laptops so is not an issue with the actual network. The Internet protocol is set to obtain the IP address automatically. Help?
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@solutions Posts 2 Registration date Monday October 26, 2015 Status Member Last seen October 26, 2015
Oct 26, 2015 at 02:28 PM
Hi

Before i assist u , u need to do these few steps.

1. first tell me which antivirus are u using
2. go to command prompt or CMD and type ping google.com tell me what message are you getting.
3. also tell me exactly what error are you getting in a browser if u go for example in a google page.

Thanks
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