HP Printer missing files called serscan

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Sharijain
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Monday November 2, 2015
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- Nov 2, 2015 at 06:56 AM
Sharijain
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- Nov 3, 2015 at 11:40 PM
I am trying to install my new hp 5740 printer on my desktop computer but i get a message that installation cannot be completed because is am missing missing files called serscan. How do I get these files back?

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xpcman
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Nov 2, 2015 at 06:43 PM
Here is the update procedure from HP:

https://support.hp.com/us-en/document/c01750112

Good luck
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Sharijain
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Nov 3, 2015 at 11:40 PM
Thanks for sending me good luck. I found the file I was looking for after doing a files search. After finding, I wrote down its location, then went back to installing the printer. When it got to the point where it couldn't find the serscan file, I typed in its location and the installation finished. Everything is working fine. Thanks.
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