HP Printer missing files called serscan

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Sharijain Posts 2 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015 - Nov 2, 2015 at 06:56 AM
Sharijain Posts 2 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015 - Nov 3, 2015 at 11:40 PM

I am trying to install my new hp 5740 printer on my desktop computer but i get a message that installation cannot be completed because is am missing missing files called serscan. How do I get these files back?

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Answer 1 / 1

xpcman Posts 19531 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,830
Nov 2, 2015 at 06:43 PM

Here is the update procedure from HP:

https://support.hp.com/us-en/document/c01750112

Good luck

Sharijain Posts 2 Registration date Monday November 2, 2015 Status Member Last seen November 3, 2015
Nov 3, 2015 at 11:40 PM

Thanks for sending me good luck. I found the file I was looking for after doing a files search. After finding, I wrote down its location, then went back to installing the printer. When it got to the point where it couldn't find the serscan file, I typed in its location and the installation finished. Everything is working fine. Thanks.

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