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1 response
dannyds
Posts
204
Registration date
Thursday January 28, 2016
Status
Contributor
Last seen
November 22, 2020
67
Feb 16, 2016 at 02:06 PM
Feb 16, 2016 at 02:06 PM
Hi Ste,
Where the recovery code to be sent?
Where the recovery code to be sent?
Feb 16, 2016 at 02:41 PM
Feb 16, 2016 at 02:49 PM
If your wife recovery email id is the one that you had set on your hacked account then there should be no problem in resetting your password. Can you share some screenshot of the message you will get at the time of adding recovery code?
Thanks!
Feb 16, 2016 at 03:55 PM
When I try & sign in I get " it looks like someone else might be using your account"
I then click next to verify account
I have 2 fill in missing part of my email address to have code sent, but I'm not getting a code , so I have 2 click " can't verify my account .
I'm then told 2 go 2 account.live.com/acsr
Here I enter my email address for the account I want 2 recover & then enter my wife's email into alternative contact . address.
Then I type the security characters
Then I get msg to check wife's email for code.
I enter code & then I can reset my password,which I have done 7 times now, I get msg 2 say. "your account has been recovered"
When I try 2 sign in with new password I get the same msg I had at beginning " looks like someone else is using your account & the whole thing starts again
Feb 16, 2016 at 04:11 PM
Have you turned on the two step verification of your hacked account?
Thanks!
Jul 6, 2016 at 11:54 AM