Issue with Authentication/Backup Codes for Instagram

Solved
DarkSonic627 Posts 6 Registration date Saturday December 14, 2024 Status Member Last seen December 17, 2024 - Updated on Dec 14, 2024 at 03:37 AM
HelpiOS Posts 14572 Registration date Friday October 30, 2015 Status Moderator Last seen December 19, 2024 - Dec 19, 2024 at 05:33 AM

Hello,

I wanted to log back into my Instagram account but I'm stuck with the authentication and backup code requirement. The only problem is that I don't know which one of the codes I used earlier either from Duo Mobile or Google Authenticator. And I don't know if it was deleted or not because I was logged out after the system was down this past Wednesday :(
Android / Chrome 131.0.0.0

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4 responses

DarkSonic627 Posts 6 Registration date Saturday December 14, 2024 Status Member Last seen December 17, 2024 1
Updated on Dec 17, 2024 at 12:19 AM

I..... Have good news...... I finally got my old Instagram account back...... I go to this option called "Video Selfie"....... And then I somehow be able to get it back..... You know what's funny......? I tried doing it before..... It keeps crashing during the whole Instagram system was down..... Especially trying it again for a few days...... But.... Until now...... I finally got my old Instagram account back..... I do want to say..... I'm sorry about my attitude in the past few days....... I didn't know that the whole system was down and the whole authentication or backup code thing....... I shouldn't have been losing my anxiety......

To show my appreciation, I'm giving you all the credit for helping me ❤️. You tried to help me get my Instagram account back...... Even though it went through ups and downs (mostly down), in the end...... You saved me for getting my Instagram account back ❤️ :')

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HelpiOS Posts 14572 Registration date Friday October 30, 2015 Status Moderator Last seen December 19, 2024 1,879
Dec 19, 2024 at 05:33 AM

I'm happy to hear that you finally managed to get your Instagram account back. Your frustration is understandable - losing an account with all our data is the worst thing that can happen. Also, thank you for your nice message, I really appreciate it.

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HelpiOS Posts 14572 Registration date Friday October 30, 2015 Status Moderator Last seen December 19, 2024 1,879
Dec 14, 2024 at 04:39 PM

Hi,

When you're asked to proceed with the 2-factor authentication, do you see other options like "Try another way" or "Get support"? If yes, click on these to try alternative ways to access your account.

If not, I suggest you try with the "Forgot password" option to recover your Instagram account. If it fails, try again and choose "Can't reset your password".

Good luck.


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DarkSonic627 Posts 6 Registration date Saturday December 14, 2024 Status Member Last seen December 17, 2024 1
Dec 14, 2024 at 04:46 PM

I tried that many times before..... Nothing is going to work...... No matter how many times I tried..... It always never works...... Resetting my password won't work either..... Because I'm still stuck with the authentication and backup code entry..... :'(

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HelpiOS Posts 14572 Registration date Friday October 30, 2015 Status Moderator Last seen December 19, 2024 1,879 > DarkSonic627 Posts 6 Registration date Saturday December 14, 2024 Status Member Last seen December 17, 2024
Dec 14, 2024 at 05:05 PM

Is your Instagram linked to a Facebook account? If that's the case, log in to Facebook then go to Settings & Privacy > SettingsSecurity and login and look for an option in the "Two-factor authentication" section to generate a recovery code for your Instagram account from there.

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DarkSonic627 Posts 6 Registration date Saturday December 14, 2024 Status Member Last seen December 17, 2024 1
Dec 14, 2024 at 05:09 PM

I haven't linked my Facebook account because my old Facebook account was deleted for no reason at all..... I have to make a new account until now..... It's too late for me to go back to get it worked :'(

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HelpiOS Posts 14572 Registration date Friday October 30, 2015 Status Moderator Last seen December 19, 2024 1,879
Dec 14, 2024 at 05:48 PM

Maybe try with the recovery page for hacked Instagram accounts...

As a last resort, send a request to Instagram via this form - select Data accessI have an Instagram account but I can't find the information I am looking for. Then, reply to the email you'll receive by explaining your login issue, and hopefully, they'll help.

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DarkSonic627 Posts 6 Registration date Saturday December 14, 2024 Status Member Last seen December 17, 2024 1
Dec 14, 2024 at 06:39 PM

None of them don't work...... Nothing is working for me.... :'(

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HelpiOS Posts 14572 Registration date Friday October 30, 2015 Status Moderator Last seen December 19, 2024 1,879 > DarkSonic627 Posts 6 Registration date Saturday December 14, 2024 Status Member Last seen December 17, 2024
Dec 14, 2024 at 07:04 PM

I'm sorry to hear that. Did you send the form or it doesn't work? If you sent it successfully, it may takes several days for Instagram to get back to you. Just make sure to provide your exact account info and email.

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DarkSonic627 Posts 6 Registration date Saturday December 14, 2024 Status Member Last seen December 17, 2024 1
Dec 14, 2024 at 07:27 PM

It doesn't work after sending them a form..... Like I said..... I tried everything..... Still nothing works...... :'(

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HelpiOS Posts 14572 Registration date Friday October 30, 2015 Status Moderator Last seen December 19, 2024 1,879
Dec 16, 2024 at 01:42 PM

Try using a different device (and maybe from a different location or network?). And if you're using the Instagram app, try with the website instead, or vice-versa. Unfortunately, it that doesn't help either, I'm afraid I don't have other suggestions.

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