Major Problem
Closed
dillardkelleh
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30 Jul 2016 à 14:58
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 31 Jul 2016 à 04:55
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 31 Jul 2016 à 04:55
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4 responses
Ambucias
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30 Jul 2016 à 16:31
30 Jul 2016 à 16:31
Hello
It looks to me to be a virus issue.
Should you need any help to identify and remove the malware, let me know.
Ambucias
Moderator
It looks to me to be a virus issue.
Should you need any help to identify and remove the malware, let me know.
Ambucias
Moderator
Ambucias
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47312
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Monday 1 February 2010
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30 Jul 2016 à 16:53
30 Jul 2016 à 16:53
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
https://authentification.site
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button
2. Save the file on your Desktop.
3. Double click on ZHPDiag.exe and follow the installation instructions.
(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)
4. Double click on the short cut ZHPDiag on your Destktop.
5 Click on scan
Wait for the tool to finished (maybe a long time)
6. Close ZHPDiag.
7. To transmit the report, click on this link :
https://authentification.site
8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
dillardkelleh
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5
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Saturday 30 July 2016
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30 Jul 2016 à 16:57
30 Jul 2016 à 16:57
I cannot access anything at all, the most I can do is open task manager, or turn the computer off and on and sign in. It just shows a dark screen and the error that pops up whenever it does.
Ambucias
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30 Jul 2016 à 17:06
30 Jul 2016 à 17:06
What is your operating system ?
Do you have the recovery disks ?
Do you have the recovery disks ?
dillardkelleh
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30 Jul 2016 à 17:11
30 Jul 2016 à 17:11
64 bit and I dont believe I ever set them up
Ambucias
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>
dillardkelleh
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30 Jul 2016 à 17:13
30 Jul 2016 à 17:13
64 bit is not an operating system.
What version of windows to you have ? xp, vista, 7, 8, 8.1, 10?
What version of windows to you have ? xp, vista, 7, 8, 8.1, 10?
dillardkelleh
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Saturday 30 July 2016
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30 Jul 2016 à 20:00
30 Jul 2016 à 20:00
Oh I thought thats what you meant, it has windows 10
Ambucias
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Monday 1 February 2010
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31 Jul 2016 à 04:55
31 Jul 2016 à 04:55
There are bad or damaged sectors on your hard disk, I suggest you consult a repair shop.
Sorry for the bad news.
Sorry for the bad news.
30 Jul 2016 à 16:49