Major Problem

Closed
dillardkelleh Posts 5 Registration date Saturday July 30, 2016 Status Member Last seen July 30, 2016 - Jul 30, 2016 at 02:58 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Jul 31, 2016 at 04:55 AM
The other day I was playing a game, game froze up (early access game figured it was no big deal) and realized I couldnt alt tab out or ctrl+alt+del out so I held the power button down til my computer shutdown, then I turned it back on. Its an Alienware 14 with Windows 10, and when it turns on itll sit on an Alienware loading screen normally for about 30 seconds maybe a minute, welp this time it sat for about 5. Then when it came up to the Windows 10 sign in, I couldnt click on the password bar or anything for about another 5 minutes before allowing me to type my password. Then it welcomed me and went to a dark screen (like normal) and instead of loading upvmy desktop right away, it stayed on the dark screen until popping up an error "RuntimeBroker.exe - Application Error" and it says this "The instruction at 0x00007FFB0D64C2B3 referenced memory at 0x00007FFB09DD8EB8. The required data was not placed into memory because of an I/O error status of 0xc000009c.
Click on OK to terminate program" these messages stack if I let the pc sit like this, and cant do anything with it. Please help.

4 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jul 30, 2016 at 04:31 PM
Hello

It looks to me to be a virus issue.

Should you need any help to identify and remove the malware, let me know.

Ambucias
Moderator
dillardkelleh Posts 5 Registration date Saturday July 30, 2016 Status Member Last seen July 30, 2016
Jul 30, 2016 at 04:49 PM
Yes im definitely going to need some help with it
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jul 30, 2016 at 04:53 PM
To help you and prescribe the remedy, I must make a diagnostic and to do so, I require a report.

1. Open this link and download ZHPDiag :
https://nicolascoolman.eu
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message, ignore it.) Click on the download button

2. Save the file on your Desktop.

3. Double click on ZHPDiag.exe and follow the installation instructions.

(For Vista, Win 7 and 8 users, click right to ensure you execute with admin right)

4. Double click on the short cut ZHPDiag on your Destktop.

5 Click on scan
Wait for the tool to finished (maybe a long time)

6. Close ZHPDiag.

7. To transmit the report, click on this link :

https://authentification.site

8. Search the directory where you installed ZHPDiag (usually C:\desktop\zhpdiag.txt).
9. Copy the url link obtained from Speedyshare and paste it here in your reply.
Ambucias
Moderator and Virus/Security Contributor
dillardkelleh Posts 5 Registration date Saturday July 30, 2016 Status Member Last seen July 30, 2016
Jul 30, 2016 at 04:57 PM
I cannot access anything at all, the most I can do is open task manager, or turn the computer off and on and sign in. It just shows a dark screen and the error that pops up whenever it does.
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jul 30, 2016 at 05:06 PM
What is your operating system ?

Do you have the recovery disks ?
dillardkelleh Posts 5 Registration date Saturday July 30, 2016 Status Member Last seen July 30, 2016
Jul 30, 2016 at 05:11 PM
64 bit and I dont believe I ever set them up
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166 > dillardkelleh Posts 5 Registration date Saturday July 30, 2016 Status Member Last seen July 30, 2016
Jul 30, 2016 at 05:13 PM
64 bit is not an operating system.

What version of windows to you have ? xp, vista, 7, 8, 8.1, 10?
dillardkelleh Posts 5 Registration date Saturday July 30, 2016 Status Member Last seen July 30, 2016
Jul 30, 2016 at 08:00 PM
Oh I thought thats what you meant, it has windows 10
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Jul 31, 2016 at 04:55 AM
There are bad or damaged sectors on your hard disk, I suggest you consult a repair shop.

Sorry for the bad news.