Major video post playback issue on Instagram
Closed
ArnoD1994
-
28 Sep 2021 à 08:40
HelpiOS Posts 14908 Registration date Friday 30 October 2015 Status Moderator Last seen 9 May 2025 - 29 Sep 2021 à 05:14
HelpiOS Posts 14908 Registration date Friday 30 October 2015 Status Moderator Last seen 9 May 2025 - 29 Sep 2021 à 05:14
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3 responses
HelpiOS
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14908
Registration date
Friday 30 October 2015
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Moderator
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28 Sep 2021 à 08:54
28 Sep 2021 à 08:54
Hi,
Are you trying to watch the videos from the Instagram app on your phone? Do you still have the same issue if you try to watch those same videos on your PC?
If the issue only appears with the app,
Good luck
Are you trying to watch the videos from the Instagram app on your phone? Do you still have the same issue if you try to watch those same videos on your PC?
If the issue only appears with the app,
- check if the app is up to date,
- clear the cache (phone's settings > Apps > Instagram > Storage > Clear cache)
- restart your phone,
- uninstall and reinstall the app.
Good luck
Thanks for the response. Yes, the issue is for everyone looking at my post on all devices. It is the post that physically 'breaks' after exactly a month.
HelpiOS
Posts
14908
Registration date
Friday 30 October 2015
Status
Moderator
Last seen
9 May 2025
1,877
28 Sep 2021 à 09:17
28 Sep 2021 à 09:17
That's strange... I presume that all your videos are concerned whatever their length. Are your videos uploaded in MP4, which is the recommended format for Instagram?
You can try reporting this issue to Instagram by following these few steps:
You can try reporting this issue to Instagram by following these few steps:
- On your profile page, open the Menu,
- Select Settings,
- Go to Help > Report a problem.
Yes, it's normal mp4 files. I've reported it like 5 times already. I'm pretty sure Instagram doesn't read those... I've found another person with the same issue, so I'm pretty sure it's an Instagram issue. Unfortunately, it's almost impossible to get in contact with them.
HelpiOS
Posts
14908
Registration date
Friday 30 October 2015
Status
Moderator
Last seen
9 May 2025
1,877
29 Sep 2021 à 05:14
29 Sep 2021 à 05:14
I agree, it's an issue with Instagram. Unfortunately, I don't see another solution to fix this...