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Major video post playback issue on Instagram

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ArnoD1994 - Sep 28, 2021 at 08:40 AM
HelpiOS Posts 14515 Registration date Friday October 30, 2015 Status Moderator Last seen November 15, 2024 - Sep 29, 2021 at 05:14 AM
Every time I upload a video, the video stops playback after exactly 1 month. The video works fine when I upload it, then a month later it doesn't playback anymore (it freezes on the cover photo). My previous videos work fine, but ever since this issue started it's happening every time aI post a video. I tried uploading it on my PC, but the same thing happens.
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3 responses

Answer 1 / 3
HelpiOS Posts 14515 Registration date Friday October 30, 2015 Status Moderator Last seen November 15, 2024 1,867
Sep 28, 2021 at 08:54 AM
Hi,

Are you trying to watch the videos from the Instagram app on your phone? Do you still have the same issue if you try to watch those same videos on your PC?

If the issue only appears with the app,
  • check if the app is up to date,
  • clear the cache (phone's settings > Apps > Instagram > Storage > Clear cache)
  • restart your phone,
  • uninstall and reinstall the app.


Good luck
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Answer 2 / 3
ArnoD1994
Sep 28, 2021 at 09:02 AM
Thanks for the response. Yes, the issue is for everyone looking at my post on all devices. It is the post that physically 'breaks' after exactly a month.
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HelpiOS Posts 14515 Registration date Friday October 30, 2015 Status Moderator Last seen November 15, 2024 1,867
Sep 28, 2021 at 09:17 AM
That's strange... I presume that all your videos are concerned whatever their length. Are your videos uploaded in MP4, which is the recommended format for Instagram?

You can try reporting this issue to Instagram by following these few steps:
  • On your profile page, open the Menu,
  • Select Settings,
  • Go to Help > Report a problem.
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Answer 3 / 3
ArnoD1994
Sep 29, 2021 at 01:53 AM
Yes, it's normal mp4 files. I've reported it like 5 times already. I'm pretty sure Instagram doesn't read those... I've found another person with the same issue, so I'm pretty sure it's an Instagram issue. Unfortunately, it's almost impossible to get in contact with them.
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HelpiOS Posts 14515 Registration date Friday October 30, 2015 Status Moderator Last seen November 15, 2024 1,867
Sep 29, 2021 at 05:14 AM
I agree, it's an issue with Instagram. Unfortunately, I don't see another solution to fix this...
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