Major video post playback issue on Instagram
Closed
ArnoD1994
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Sep 28, 2021 at 08:40 AM
HelpiOS Posts 17772 Status Moderator - Sep 29, 2021 at 05:14 AM
HelpiOS Posts 17772 Status Moderator - Sep 29, 2021 at 05:14 AM
3 responses
Hi,
Are you trying to watch the videos from the Instagram app on your phone? Do you still have the same issue if you try to watch those same videos on your PC?
If the issue only appears with the app,
Good luck
Are you trying to watch the videos from the Instagram app on your phone? Do you still have the same issue if you try to watch those same videos on your PC?
If the issue only appears with the app,
- check if the app is up to date,
- clear the cache (phone's settings > Apps > Instagram > Storage > Clear cache)
- restart your phone,
- uninstall and reinstall the app.
Good luck
Thanks for the response. Yes, the issue is for everyone looking at my post on all devices. It is the post that physically 'breaks' after exactly a month.
That's strange... I presume that all your videos are concerned whatever their length. Are your videos uploaded in MP4, which is the recommended format for Instagram?
You can try reporting this issue to Instagram by following these few steps:
You can try reporting this issue to Instagram by following these few steps:
- On your profile page, open the Menu,
- Select Settings,
- Go to Help > Report a problem.
Yes, it's normal mp4 files. I've reported it like 5 times already. I'm pretty sure Instagram doesn't read those... I've found another person with the same issue, so I'm pretty sure it's an Instagram issue. Unfortunately, it's almost impossible to get in contact with them.
