Password reset

Closed
james ekai - Nov 8, 2016 at 01:05 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 8, 2016 at 06:59 AM
Hello, this is John, the brother to Dama, the owner of the email ***@***. She used the email to process some KRA returns. It has therefore become difficult for us to sign in and retrieve the document sent by KRA office to her email. Kindly favour me and suggest several ways of resetting password.
Thanks. My email is ***@***



2 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Nov 8, 2016 at 05:33 AM
Hello
When you created the account did you register an alternate email address or phone number to which you have access?

or

When you created the account, did you register a secret question which you remember?
the person who registered it is deceased by now...all those details are not known to me..
0
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Nov 8, 2016 at 06:59 AM
Sorry but without the secret question or alternate recovery email account recovery is impossible.

I suggest you call Kenyan Revenue Authority

+254 (020) 4999 999
callcentre@kra.go.ke

Good luck