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Dell battery issue /problem

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adarshrawat Posts 1 Registration date Thursday March 16, 2017 Status Member Last seen March 16, 2017 - Mar 16, 2017 at 11:00 PM
nathanwirth Posts 324 Registration date Thursday May 22, 2014 Status Member Last seen September 27, 2022 - Mar 20, 2017 at 01:49 AM
Actually i have dell inspiron 5558 laptop.so the problem is whenever my battery goes below 15 or 20% then my computer deep freezes...and i have to restart again. and connect charger.my battery actually charges 100% but i have low issue which result in freeze.what is the problem can anyone help?
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Answer 1 / 2
mertomer Posts 20 Registration date Thursday March 16, 2017 Status Member Last seen March 17, 2017 7
Mar 17, 2017 at 12:57 AM
Can you please check the settings for your "minimum processor state"

For reaching that setting
right click on your battery icon and select power settings
Click on "change plan settings" next to the selected power plan
It's on that window under the "Processor Power Management"
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adarshrawat
Mar 17, 2017 at 01:18 AM
minimum processor state
on battery 5%
plugged in 5%
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mertomer Posts 20 Registration date Thursday March 16, 2017 Status Member Last seen March 17, 2017 7 > adarshrawat
Mar 17, 2017 at 01:32 AM
try changing it to 100 at least for plugged in. and check if it still persists
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mertomer Posts 20 Registration date Thursday March 16, 2017 Status Member Last seen March 17, 2017 7
Mar 17, 2017 at 01:48 AM
Some of your drivers power saving rules can also cause it. Try checking them starting with your graphics card.
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Answer 2 / 2
nathanwirth Posts 324 Registration date Thursday May 22, 2014 Status Member Last seen September 27, 2022 28
Mar 20, 2017 at 01:49 AM
Hi,

Take out your battery from the laptop and check if it has some dust particles. Make the drive clean and then reinsert it into the laptop and connect the charger. Once the laptop is fully charged, remove the charger and check whether it still shows the same freezing issue.

Thanks.

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