Dell SupportAssist (sometimes called Dell Support Assistant) is a smart technology that aims to offer users an automated, proactive, and predictive support. In this article, we discuss some of the software's main features.

What is Dell SupportAssist?

Dell SupportAssist is an automated and predictive support solution for owners of a a Dell PC or laptop. Moreover, it can be used to evaluate the health of Dell servers, networking and storage devices. The software can be used to find resolutions to the most common hardware and software issues. It also includes an automated proactive support feature, which can detect problems even before they are detected by the user.

What are the key features of Dell SupportAssist?

Manage and maintain your device: With Dell SupportAssist users can manage their Dell PC's, laptops, servers, and network and storage devices to assure that their Dell products are running optimally. Users can request professional help at any time, besides receiving personalized update recommendations.
Fixes: One of the software’s main goals is to take care of your device. This includes finding and removing viruses and malware, as well as scanning the hardware and identifying HDD, SSD and battery issues before they occur.

Dell SupportAssist OS recovery: In case a critical issue is detected, users can still get help, even if they can’t access the OS. This feature will automatically load and scan the PC while giving issue details. In addition, the OS Recovery feature will guide them in the process of creating a support request with Dell.
Stay up to date: Another useful feature consists of informing users whenever new drivers, firmware or BIOS updates are available. Users have the choice between downloading all the updates and choosing manually only a few of them. When it comes to the installation itself, Dell SupportAssist automatically takes care of it.
Technical assistance: Create a support request and a member of the Dell SupportAssist team will contact you shortly.

How to use Dell SupportAssist?

This software features an accessible and fairly straightforward user interface. In the main window of Dell SupportAssist you find all its main functions, from hardware check to system optimization. Simply click on one of the available options to improve the performance of your computer and follow the instructions on the screen.

Is it free?

Yes, you can use the software for free.

Is it safe?

During summer 2021, four major security vulnerabilities were detected in the BIOSConnect feature of the software, thus exposing users at potential risk. As a result of this, developer Dell quickly introduced a set of security patches in order to fix the problem.

It seems that after those events there have been no more issues of security breaches or abusive data collecting. However, as always, we recommend reading the official Privacy policy before installing.