Dell SupportAssist (sometimes called Dell Support Assistant) is a smart technology that aims to offer users automated, proactive, and reliable support.
What is Dell SupportAssist?
Dell SupportAssist is an automated and predictive support solution for owners of a Dell PC or laptop. Moreover, it can be used to evaluate the health of Dell servers, networking, and storage devices. The software can be used to find resolutions to the most common hardware and software issues. It also includes an automated proactive support feature, which can detect problems even before they are detected by the user.
What are the key features of Dell SupportAssist?
Manage and maintain your device: With Dell SupportAssist, users can manage their Dell PC's, laptops, servers, and network and storage devices to ensure that their Dell products are running optimally. In addition, users can request professional help at any time besides receiving personalized update recommendations.
Fixes: One of the software's main goals is to care for your device. This includes finding and removing viruses and malware, scanning the hardware and identifying HDD, SSD, and battery issues before they occur.
Dell SupportAssist OS recovery: In case a critical issue is detected, users can still get help, even if they can't access the OS. This feature will automatically load and scan the PC while giving issue details. In addition, the OS Recovery feature will guide them in the process of creating a support request with Dell.
Stay up to date: Another helpful feature consists of informing users whenever new drivers, firmware, or BIOS updates are available. Users can choose between downloading all the updates and manually choosing only a few of them. When it comes to the installation itself, Dell SupportAssist automatically takes care of it.
Technical assistance: Create a support request and a member of the Dell SupportAssist team will contact you shortly.
How to use Dell SupportAssist?
This software features an accessible and relatively straightforward user interface. In the main window of Dell SupportAssist you find all its main functions, from hardware check to system optimization. Click on one of the available options to improve the performance of your computer and follow the instructions on the screen.
Is it free?
Yes, you can use the software for free.
Is it safe?
During the summer 2021, four major security vulnerabilities were detected in the BIOSConnect feature of the software, thus exposing users at potential risk. As a result, developer Dell quickly introduced a set of security patches to fix the problem.
Why does Dell SupportAssist keep popping up?
There are many reasons why Dell SupportAssist pops up again and again. You can consult this DELL's forum thread for that issue.