Password recovery

Closed
Heatedkitten - Jun 1, 2017 at 10:54 PM
GeraldJohnson Posts 4 Registration date Friday June 2, 2017 Status Member Last seen June 3, 2017 - Jun 2, 2017 at 11:19 AM
Hello,

I have lost my phone and have bought a new one but can't remember my password to access my Google account to get to my pictures that were backed up from my old phone so I can put on my new phone. And my recovery email I'm unable to access for the same reason. PLEASE HELP IM SO ABSOLUTELY FRUSTRATED because it's been spinning me in circles for the last 3 hours and all I want is my pictures

3 responses

BunoCS Posts 15476 Registration date Monday July 11, 2005 Status Moderator Last seen May 3, 2024 1,534
Jun 2, 2017 at 04:16 AM
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,165
Jun 2, 2017 at 04:23 AM
There is nothing you can do if you created the account on the mobile device you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a mobile number to it. That way, you can have multiple ways to recover the account!
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GeraldJohnson Posts 4 Registration date Friday June 2, 2017 Status Member Last seen June 3, 2017 3
Jun 2, 2017 at 11:19 AM
If you still remember the answer to the security question asked from you when you made your gmail account, you can still be able to recover your old gmail account. You can also respond with a security code that will be sent to your phone when you were able to input your mobile number as a recovery method.
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