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Facebook - conformation code not receiving

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Elisa - Aug 11, 2017 at 09:44 AM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Aug 13, 2017 at 05:17 PM
Hello,

I locked myself out of facebook and can't remember my password. When I try to reset FB displays both my correct cell and correct email but I do not receive a confirmation code to reset the password. The email is not going into my spam/junk. How can I regain access to my account.

3 replies

Answer 1 / 3
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,209
Aug 11, 2017 at 04:54 PM
When is the last time you successfully accessed your account?
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Answer 2 / 3
elisa
Aug 13, 2017 at 11:43 AM
I am able to access my FB account on my desktop. I am unable to access FB on my mobile device (had to reload FB bc received a new phone) On desktop unable to reset PW since FB requires you to enter your current PW first. The issue is that although my correct cell and email appear for confirmation code to be sent, I am not receiving via cell or email any confirmation codes which is incredibly strange??? And emails are not going to my spam.
I prefer to have access to FM on my mobile devices. Am at a loss for next steps.
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Answer 3 / 3
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,209
Aug 13, 2017 at 05:17 PM
Perhaps this will help:

https://www.facebook.com/help/124895950923762?helpref=faq_content
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