Facebook - conformation code not receiving

Elisa - Aug 11, 2017 at 09:44 AM - Latest reply: Ambucias 53312 Posts Monday February 1, 2010Registration dateModeratorStatus July 22, 2018 Last seen
- Aug 13, 2017 at 05:17 PM
Hello,

I locked myself out of facebook and can't remember my password. When I try to reset FB displays both my correct cell and correct email but I do not receive a confirmation code to reset the password. The email is not going into my spam/junk. How can I regain access to my account.

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Ambucias 53312 Posts Monday February 1, 2010Registration dateModeratorStatus July 22, 2018 Last seen - Aug 11, 2017 at 04:54 PM
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Thank you
When is the last time you successfully accessed your account?
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Thank you
I am able to access my FB account on my desktop. I am unable to access FB on my mobile device (had to reload FB bc received a new phone) On desktop unable to reset PW since FB requires you to enter your current PW first. The issue is that although my correct cell and email appear for confirmation code to be sent, I am not receiving via cell or email any confirmation codes which is incredibly strange??? And emails are not going to my spam.
I prefer to have access to FM on my mobile devices. Am at a loss for next steps.
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Ambucias 53312 Posts Monday February 1, 2010Registration dateModeratorStatus July 22, 2018 Last seen - Aug 13, 2017 at 05:17 PM
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