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My 2DS freeze (virus?)

Vanoulivolski9867 Posts 919 Registration date Sunday November 1, 2020 Status Member Last seen April 27, 2024 - Updated on Sep 5, 2023 at 03:52 PM
HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024 - Mar 15, 2024 at 05:35 PM

Hello, I have a problematic issue with my 2DS. Let me explain :

Thursday 08/31: I returned from vacation. I wanted to play with my brothers with our 2DS but none came out the sleep mode. So I wanted to try with another 2DS, but same thing.
Friday 09/1 and Saturday 09/2: no problem, I could play online as usual.
Sunday 09/3: reappearance of the problem. Since then I can no longer play online (the game freezes then the music becomes very strange), the 2DS do not always come out of the sleep mode (I have to turn them off) and sometimes one of them (for moment) freezes in the menu (knowing that the SD card is not always recognized).
When I was on vacation, they worked very well (except for the Internet since they were not connected). They are all under the first version (except one). I was playing Yo-kai watch blasters when it happened after I got home.

I have many qustions :

1 - Where does the breakdown come from
2 - Will disconnecting and reconnecting the consoles be enough to resolve the problem?
3 - Do you have the same problem?


Thanks in advance

PS: For the moment the 2DS don't freeze in the menu when no game is suspended

PS (2) : I made all the updates​​​​​​​
Android / Chrome 114.0.0.0

4 responses

Answer 1 / 4
HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024 1,891
Sep 5, 2023 at 03:51 PM

Hi,

Do you have the same game installed on both of your consoles? What did you do before your consoles begin to malfunction?

As there are no updates for your games in the Nintendo eShop, you can try repairing them by going to Menu > Settings/Other > History > Redownloadable Software > Your Downloads. Select the game that's having issues, then select Software Info > Repair Software.

Update also your 2DS system to the latest version in order to fix stability issues and other bugs. Go to System Settings > Other Settings > 4 > System Update.

Good luck
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Vanoulivolski9867 Posts 919 Registration date Sunday November 1, 2020 Status Member Last seen April 27, 2024
Updated on Sep 6, 2023 at 04:18 AM

Thanks for your answer :)

I have one downloaded and 2 in cartridge. I haven't done anything special to my consoles. Unfortunately this problem now appears in the menu without a game suspended, so I think the problem is not related to the game. I have already done the last update on each of the 2DS

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HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024 1,891 > Vanoulivolski9867 Posts 919 Registration date Sunday November 1, 2020 Status Member Last seen April 27, 2024
Sep 6, 2023 at 05:42 AM

I invite you to try performing a factory reset of your console. This will help to find out if the problem is software or hardware related.

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Vanoulivolski9867 Posts 919 Registration date Sunday November 1, 2020 Status Member Last seen April 27, 2024 > HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024
Sep 6, 2023 at 07:22 AM

Ok but i think i will use this solution last

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HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024 1,891 > Vanoulivolski9867 Posts 919 Registration date Sunday November 1, 2020 Status Member Last seen April 27, 2024
Sep 6, 2023 at 07:41 AM

Does your console freeze if you remove the SD card / cartridge?

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Vanoulivolski9867 Posts 919 Registration date Sunday November 1, 2020 Status Member Last seen April 27, 2024 > HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024
Sep 6, 2023 at 08:12 AM

I don't know yet, I'll try

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Answer 2 / 4
Vanoulivolski9867 Posts 919 Registration date Sunday November 1, 2020 Status Member Last seen April 27, 2024
Dec 18, 2023 at 03:34 AM

I think I fixed the problem :)

I had to turn off and then turn on the decoder and the livebox (Orange) following a potential internet problem in my room. Not only did the internet come back but I could see today that my 2DS is working properly again :) A few days ago my little brother played MK7 but his 2DS crashed after a while. Since restarting the livebox I can play YKW blasters online again

Thank you even for your answers :)

I'm moving the topic to resolved
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HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024 1,891
Dec 18, 2023 at 12:56 PM

Glad to hear that restarting your router has fixed the issue.

Thank you for getting back to us!

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Vanoulivolski9867 Posts 919 Registration date Sunday November 1, 2020 Status Member Last seen April 27, 2024
Updated on Jan 6, 2024 at 09:31 AM

This damn bug has reappeared! It lasted 2 weeks! >:(

I don't understand why and I would like to be able to enjoy online games until the online services end.

Do you have a solution ? Restart the livebox again? Thank you for your answers

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Answer 3 / 4
HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024 1,891
Jan 16, 2024 at 07:43 AM

Hi,

You can try restarting your router again, but it looks like it is not a permanent solution...

What I can suggest is to try to factory reset your 2DS to restore the system and eliminate bugs. Before you begin, back up your games to a SD card so you won't lose anything.

Good luck
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Vanoulivolski9867 Posts 919 Registration date Sunday November 1, 2020 Status Member Last seen April 27, 2024
Feb 24, 2024 at 05:24 AM

Thank you for your answer :)

I restarted the livebox with no results this time |:(

For the reset I'm afraid of doing something stupid and losing everything. Is there another solution?

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HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024 1,891 > Vanoulivolski9867 Posts 919 Registration date Sunday November 1, 2020 Status Member Last seen April 27, 2024
Feb 25, 2024 at 10:08 AM

That's all I can suggest, I'm afraid - but I think it's the most effective solution. If you're worried about performing a factory reset of your console, contact Nintendo Support so they'll guide you through the steps to save your data - and restore them after reset. You can also ask them if they've other solutions you can try.

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Vanoulivolski9867 Posts 919 Registration date Sunday November 1, 2020 Status Member Last seen April 27, 2024 > HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024
Updated on Mar 15, 2024 at 06:35 AM

Hi, I was able to deduce that the fault really comes from the internet since yesterday I disconnected a 2DS from the internet and it did not freeze. I don't know that resetting them will change much. Do you have a solution to continue playing with the connection enabled? Thanks for your answers

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Answer 4 / 4
HelpiOS Posts 14315 Registration date Friday October 30, 2015 Status Moderator Last seen April 26, 2024 1,891
Updated on Mar 15, 2024 at 05:36 PM

Hi,

You could try forgetting the network and reconnecting to it. Another suggestion would be to enter your WiFi info manually (by selecting static instead of DHCP), or try changing your DNS server by using this one for example.

Check if your router is also providing a 2.4 GHz frequency, not just a 5 GHz frequency. And make sure no setting on your router is preventing your 2DS from connecting to the network properly (firewall settings, MAC filtering...)

Good luck
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