Computer will not turn on
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brt
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1
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Saturday November 23, 2013
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November 23, 2013
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Nov 23, 2013 at 12:46 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 24, 2013 at 05:54 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Nov 24, 2013 at 05:54 PM
4 responses
xpcman
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19530
Registration date
Wednesday October 8, 2008
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June 15, 2019
1,826
Nov 23, 2013 at 03:30 PM
Nov 23, 2013 at 03:30 PM
What operating system?
What make and model computer?
Have you tried Safe Mode?
What make and model computer?
Have you tried Safe Mode?
Yes, has tried 'safe mode's'! ... This unit is a Sony VAIO Updated with WindowsXP.
No Icons appear...justthe usual Blk Screen. ... Has tried CTLT2, CTRL8.etc??!!!
TNX N ADVANCE, trying to help me. ***@***
No Icons appear...justthe usual Blk Screen. ... Has tried CTLT2, CTRL8.etc??!!!
TNX N ADVANCE, trying to help me. ***@***
Ambucias
Posts
47356
Registration date
Monday February 1, 2010
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Moderator
Last seen
February 15, 2023
11,167
Nov 24, 2013 at 05:54 PM
Nov 24, 2013 at 05:54 PM
Hi
You may have a virus.
Can you start in safe mode with networking ?
If so, let me know, do the following and I shall answer tomorrow.
To help you and precribe a remedy, I must make a diagnostic and to do so, I require a log.
1. Boot in safemode with networking.
2. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. )
3. Save the file on your Desktop.
4. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
5. Double click on the short cut ZHPDiag on your Destktop.
6. Click on the eyedropper icon and ensure all of the items.
7. Click on the Magnifying glass with the + sign and run the analysys.
Wait for the tool to finished (maybe a long time)
8. Close ZHPDiag.
9. To transmit the report, click on this link :
https://authentification.site
10. Usually on your desktop or C:\Program Files\ZHPDiag).
11. Select the file ZHPDiag.txt.
12. Click on "upload »
13. Copy the url and post it here
Best regards
Ambucias
Moderator, Security Contributor
You may have a virus.
Can you start in safe mode with networking ?
If so, let me know, do the following and I shall answer tomorrow.
To help you and precribe a remedy, I must make a diagnostic and to do so, I require a log.
1. Boot in safemode with networking.
2. Open this link and download ZHPDiag2 :
https://www.zebulon.fr/telechargements/securite/systeme/zhpdiag.html
(Don't be alarmed is the site is in French, it sometimes happens, the tool will take your system language and allow the download if you get a warning message. )
3. Save the file on your Desktop.
4. Double click on ZHPDiag.exe and follow the installation instructions.
the tool creates three icons ZHPDiag, MRB, and ZHPFix (If necessary,we will use ZHPFix at the next step).
5. Double click on the short cut ZHPDiag on your Destktop.
6. Click on the eyedropper icon and ensure all of the items.
7. Click on the Magnifying glass with the + sign and run the analysys.
Wait for the tool to finished (maybe a long time)
8. Close ZHPDiag.
9. To transmit the report, click on this link :
https://authentification.site
10. Usually on your desktop or C:\Program Files\ZHPDiag).
11. Select the file ZHPDiag.txt.
12. Click on "upload »
13. Copy the url and post it here
Best regards
Ambucias
Moderator, Security Contributor
