New phone and new number, I forgot my password.

Solved/Closed
Cindy Grau - Aug 28, 2017 at 04:07 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Aug 28, 2017 at 04:08 PM
Hello,

How do I change the phone number and phone for my Gmail account that I have, plus I forgot the password.
Is there anyway that you can help me?
C Grau

1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,169
Aug 28, 2017 at 04:08 PM
Unfortunately, if, when you created the account, you have not registered a secret question which you remember, or an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

There is nothing you can do if you created the account on the mobile device or number you no longer have access to.

Always create accounts on a PC or Laptop (landline IP), and then attach a recovery email to it. That way, you can have multiple ways to recover the account!
0