Password recovery help

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Sateki Pasina - Dec 16, 2017 at 03:21 PM
Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Dec 16, 2017 at 04:24 PM
Hello,

I lost my mobile number for an existing account and I can't recover and renew my password so I can login. Any possible way I could use a different number to get recovery code?

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1 response

Ambucias Posts 47357 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,176
Dec 16, 2017 at 04:24 PM
No, it's impossible.

Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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