Password recovery help

Closed
Sateki Pasina - 16 Dec 2017 à 15:21
Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 - 16 Dec 2017 à 16:24
Hello,

I lost my mobile number for an existing account and I can't recover and renew my password so I can login. Any possible way I could use a different number to get recovery code?

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1 response

Ambucias Posts 47311 Registration date Monday 1 February 2010 Status Moderator Last seen 15 February 2023 11,166
16 Dec 2017 à 16:24
No, it's impossible.

Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.