Computer crashed, lost all password info and security questions

ethel - Jan 12, 2018 at 10:29 PM - Latest reply: Ambucias 51180 Posts Monday February 1, 2010Registration dateModeratorStatus April 25, 2018 Last seen
- Jan 13, 2018 at 05:23 AM
Hello,

I believe a computer virus hacked into my yahoo email and I need to reset everything but I don't remember my security questions or my password had to reset computer to factory settings please help


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Ambucias 51180 Posts Monday February 1, 2010Registration dateModeratorStatus April 25, 2018 Last seen - Jan 13, 2018 at 05:23 AM
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When you created the account, did you register an alternate recovery email address or phone number to which you have access to receive an account key?
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