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Skype crashing my MacBook Pro

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lexih Posts 4 Registration date Sunday January 21, 2018 Status Member Last seen January 24, 2018 - Jan 22, 2018 at 07:06 PM
 Blocked Profile - Jan 24, 2018 at 08:15 AM
Hello, I'm hoping someone can help me please.

I am running macOS High Sierra with the latest Skype update.

Since the most recent Skype update to the new Skype, when I am on a video call the entire screen often freezes, the camera freezes and the sound stops for a about 5 seconds. This can happen every minute or so, or sometimes just a few times in a 25 minute call, it's very sporadic. A couple of times my computer has totally frozen and I can only hear the person's voice. I then have to force shutdown my computer and reboot.

Can anyone help with this problem? Thanks so much!
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2 responses

Answer 1 / 2
Blocked Profile
Jan 23, 2018 at 04:37 AM
Hi,

uninstall and reinstall Skype.
lexih Posts 4 Registration date Sunday January 21, 2018 Status Member Last seen January 24, 2018
Jan 24, 2018 at 01:22 AM
I fully uninstalled, reinstalled and the problem is still happening :(
Answer 2 / 2
Blocked Profile
Jan 24, 2018 at 08:15 AM
Does your Macbook battery come out?

If so, take it out for 60 seconds.

If it doesnt, then follow these instructions:

https://support.apple.com/en-gb/HT204063