Cannot get past the password login in Gmail

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Peter_Thailand
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- Feb 22, 2018 at 04:55 AM
Ambucias
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- Feb 25, 2018 at 04:14 AM
I have a Gmail account for which Google cannot verify that I am the owner of. I also have 10 backup codes useable for account access when problems occur, but I find nowhere in the account recovery process where I can enter one of those codes. The normal recovery process is providing a phone number whose last two digits are unknown to me and some of its questions are unrecognizable, such as "Name of your wife?" . I have never been married and so have no wife. Most puzzling. Hopefully, there may be some help from the CCM community. I certainly hope so...

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Ambucias
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Feb 22, 2018 at 05:05 AM
When you created the account, did you register alternate recovery email address or phone number to which you have access to receive a reset code?

Never mind your 10 backup codes, you need a new one.

When is the last time you successfully accessed your account?
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Peter_Thailand
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Feb 22, 2018 at 05:09 AM
I most probably did, but did not keep a record of it. The same is true for my phone number which is the only one I have. Its last 2 digits are 64 and not 12 as shown in the recovery process. Last use of the account must be well over a year or even more....
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Ambucias
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Feb 22, 2018 at 05:30 AM
Since you have not accessed your account for a period of nine months, Gmail has deleted your account from the server. It cannot be recovered, that why you are getting all of those weird questions.

Sorry
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Peter_Thailand
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Feb 25, 2018 at 01:06 AM
Thanks for your reply. I recall reading somewhere that Google does NOT delete acconts for reason of inactivity. How can their action be verified?
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Ambucias
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Feb 25, 2018 at 04:14 AM
Nowadays you cannot believe everything you read, especially on internet.

Send an email to the address your are trying to recover, see what happens.
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