Cannot get past the password login in Gmail

Closed
Peter_Thailand Posts 3 Registration date Thursday 22 February 2018 Status Member Last seen 25 February 2018 - 22 Feb 2018 à 04:55
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 25 Feb 2018 à 04:14
I have a Gmail account for which Google cannot verify that I am the owner of. I also have 10 backup codes useable for account access when problems occur, but I find nowhere in the account recovery process where I can enter one of those codes. The normal recovery process is providing a phone number whose last two digits are unknown to me and some of its questions are unrecognizable, such as "Name of your wife?" . I have never been married and so have no wife. Most puzzling. Hopefully, there may be some help from the CCM community. I certainly hope so...
Related:

3 responses

Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
22 Feb 2018 à 05:05
When you created the account, did you register alternate recovery email address or phone number to which you have access to receive a reset code?

Never mind your 10 backup codes, you need a new one.

When is the last time you successfully accessed your account?
Peter_Thailand Posts 3 Registration date Thursday 22 February 2018 Status Member Last seen 25 February 2018
22 Feb 2018 à 05:09
I most probably did, but did not keep a record of it. The same is true for my phone number which is the only one I have. Its last 2 digits are 64 and not 12 as shown in the recovery process. Last use of the account must be well over a year or even more....
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
22 Feb 2018 à 05:30
Since you have not accessed your account for a period of nine months, Gmail has deleted your account from the server. It cannot be recovered, that why you are getting all of those weird questions.

Sorry
Peter_Thailand Posts 3 Registration date Thursday 22 February 2018 Status Member Last seen 25 February 2018
25 Feb 2018 à 01:06
Thanks for your reply. I recall reading somewhere that Google does NOT delete acconts for reason of inactivity. How can their action be verified?
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
25 Feb 2018 à 04:14
Nowadays you cannot believe everything you read, especially on internet.

Send an email to the address your are trying to recover, see what happens.