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Cannot get past the password login in Gmail

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Peter_Thailand Posts 3 Registration date Thursday February 22, 2018 Status Member Last seen February 25, 2018 - Feb 22, 2018 at 04:55 AM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Feb 25, 2018 at 04:14 AM
I have a Gmail account for which Google cannot verify that I am the owner of. I also have 10 backup codes useable for account access when problems occur, but I find nowhere in the account recovery process where I can enter one of those codes. The normal recovery process is providing a phone number whose last two digits are unknown to me and some of its questions are unrecognizable, such as "Name of your wife?" . I have never been married and so have no wife. Most puzzling. Hopefully, there may be some help from the CCM community. I certainly hope so...

3 responses

Answer 1 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Feb 22, 2018 at 05:05 AM
When you created the account, did you register alternate recovery email address or phone number to which you have access to receive a reset code?

Never mind your 10 backup codes, you need a new one.

When is the last time you successfully accessed your account?
Peter_Thailand Posts 3 Registration date Thursday February 22, 2018 Status Member Last seen February 25, 2018
Feb 22, 2018 at 05:09 AM
I most probably did, but did not keep a record of it. The same is true for my phone number which is the only one I have. Its last 2 digits are 64 and not 12 as shown in the recovery process. Last use of the account must be well over a year or even more....
Answer 2 / 3
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Feb 22, 2018 at 05:30 AM
Since you have not accessed your account for a period of nine months, Gmail has deleted your account from the server. It cannot be recovered, that why you are getting all of those weird questions.

Sorry
Answer 3 / 3
Peter_Thailand Posts 3 Registration date Thursday February 22, 2018 Status Member Last seen February 25, 2018
Feb 25, 2018 at 01:06 AM
Thanks for your reply. I recall reading somewhere that Google does NOT delete acconts for reason of inactivity. How can their action be verified?
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,166
Feb 25, 2018 at 04:14 AM
Nowadays you cannot believe everything you read, especially on internet.

Send an email to the address your are trying to recover, see what happens.

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