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Forgot Gmail password

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Linda - Updated on Feb 23, 2018 at 04:30 AM
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 - 23 Feb 2018 à 16:43
Hello,

Please am trying to change the password of my son on his gmail account. The phone he was using has been barred and he does not use it again. He cant remember his password. How do o go about it

2 responses

Réponse 1 / 2
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
23 Feb 2018 à 04:31
When he created the account, did he register alternate recovery email address or phone number to which he has access to receive a reset code?
Linda
23 Feb 2018 à 09:10
Not atall. But d phone number he used then is no more in use.
Réponse 2 / 2
Ambucias Posts 47312 Registration date Monday 1 February 2010 Status Moderator Last seen 28 March 2026 11,166
23 Feb 2018 à 16:43
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.

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