Forgot Gmail password

Linda - Feb 22, 2018 at 11:48 PM - Latest reply: Ambucias 53976 Posts Monday February 1, 2010Registration dateModeratorStatus August 16, 2018 Last seen
- Feb 23, 2018 at 04:43 PM
Hello,

Please am trying to change the password of my son on his gmail account. The phone he was using has been barred and he does not use it again. He cant remember his password. How do o go about it

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Ambucias 53976 Posts Monday February 1, 2010Registration dateModeratorStatus August 16, 2018 Last seen - Feb 23, 2018 at 04:31 AM
0
Thank you
When he created the account, did he register alternate recovery email address or phone number to which he has access to receive a reset code?
Not atall. But d phone number he used then is no more in use.
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Ambucias 53976 Posts Monday February 1, 2010Registration dateModeratorStatus August 16, 2018 Last seen - Feb 23, 2018 at 04:43 PM
0
Thank you
Unfortunately, if, when you created the account, you have not registered an alternate recovery email address or phone number to which you have access to receive a reset code, you cannot prove that you are the account's legitimate owner. Hence account recovery is absolutely impossible and there is no way around it.
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