Can't log in to Facebook due to error messages?

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harrylethaby Posts 2 Registration date Saturday March 31, 2018 Status Member Last seen April 1, 2018 - Updated on Mar 31, 2018 at 06:26 PM
Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 1, 2018 at 04:59 PM
All of today I've been unable to log into my Facebook account, on all devices. The message which usually comes up says either 'incorrect password' or that there's some sort of error, so I've gone through all the steps Facebook recommend, e.g. changing my password, getting one-time codes over email/text messaging etc.... but still no luck. Even when I try signing in with the new password, I still have no luck of getting in.

What I also find confusing is that the messenger app on my phone works fine! So I'm still able to Facebook message people... I just cannot get onto the actual site whatsoever, so I'm pretty much locked out. I was wondering if anyone had any solutions towards this sort of thing happening? Or if it's an issue on Facebook's part and not mine, and that hopefully it'll be fixed very soon? I've tried everywhere I can to look for answers on how to fix this but have had no luck, so it'd be greatly appreciated if anybody would be able to help; thanks in advance!

1 response

Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168
Apr 1, 2018 at 04:58 AM
Greetings,

The first thing to try is to delete all of your temporary files and cookies and try to login again with your old password. If it fails, try the new password.

P.S. How can you possibly change your password if you can't access your account?
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harrylethaby Posts 2 Registration date Saturday March 31, 2018 Status Member Last seen April 1, 2018
Apr 1, 2018 at 07:02 AM
Hi,

Thanks for the response. Unfortunately I have tried clearing cookies and temporary files but still am unable to log in; I’ve even tried also on devices I haven’t used before, to no luck.

It’s quite odd, as when I try to recover the account it recognises me to send me an email/text to change my password. It gives me a new code and then the chance to change my password but as soon as I change it, it basically stops working on me and I am taken to an ‘invalid link’ page. Then when I try logging in again, I’m back to the incorrect password message.
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168 > harrylethaby Posts 2 Registration date Saturday March 31, 2018 Status Member Last seen April 1, 2018
Apr 1, 2018 at 04:38 PM
Many say that you must wait 96 hours before you try to login.
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Imaginer Posts 28 Registration date Friday December 31, 2010 Status Member Last seen January 10, 2021
Apr 1, 2018 at 04:46 PM
it prevent you just because of password??? or username?

have you tried whit different Ip address???or vpn?
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Ambucias Posts 47356 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,168 > Imaginer Posts 28 Registration date Friday December 31, 2010 Status Member Last seen January 10, 2021
Apr 1, 2018 at 04:59 PM
Using a different ip or vpn will get the account disabled.
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