Mouse pad has been disabled [Closed]

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Hello I have a touch screen hp laptop. my mouse pad and the clickers have been disabled. I have tried everything I can to fix it. and the computer ppl keep trying to tell me to buy a new part to put in.but I think it is just a software issue. not the hardware. please help. the model is 15-1387 wm. and i have windows 10

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Try this

1. Remove the battery and cable.

2. Press and hold the power button for 58 seconds.

3. Replug and start.

Good luck
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which cable? the charger plug?
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All cables