HP Photosmart c309g prints but produces blank page

catihc 8 Posts Sunday January 12, 2014Registration date May 13, 2018 Last seen - May 13, 2018 at 03:39 AM - Latest reply: Ambucias 54967 Posts Monday February 1, 2010Registration dateModeratorStatus September 19, 2018 Last seen
- May 13, 2018 at 04:59 PM
Hello,
Cartriges are brand new, the copy of documents works fine (both in color and B & W) but when I print documents from my laptop or smartphone, it only produces blank pages.
My printer is a wireless one, connected to my laptop via Wi-Fi.
Any clue how to get this fixed ?
Thanks,
Catherine.

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Ambucias 54967 Posts Monday February 1, 2010Registration dateModeratorStatus September 19, 2018 Last seen - May 13, 2018 at 05:51 AM
0
Thank you
Hello Cat,

Have you ensured that the proper plugin is correctly installed ?

Have you read this article?

https://support.hp.com/us-en/product/hp-photosmart-premium-all-in-one-printer-series-c309/3984414/model/3793675/document/c04024231
catihc 8 Posts Sunday January 12, 2014Registration date May 13, 2018 Last seen - May 13, 2018 at 06:30 AM
Hi, thanks for your suggestion. Yes, I've just tried to print a picture from my smartphone and it worked fine. Now, the concern still remains as I've after that also tried again to print a page from my laptop and only the black color does not print. That's weird because the cartridge is brand new and it is a genuine HP one.
Ambucias 54967 Posts Monday February 1, 2010Registration dateModeratorStatus September 19, 2018 Last seen > catihc 8 Posts Sunday January 12, 2014Registration date May 13, 2018 Last seen - May 13, 2018 at 04:59 PM
Have you installed the driver
Respond to Ambucias