HP Photosmart c309g prints but produces blank page

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catihc Posts 8 Registration date Sunday January 12, 2014 Status Member Last seen May 13, 2018 - May 13, 2018 at 03:39 AM
adamjon Posts 1 Registration date Thursday January 10, 2019 Status Member Last seen January 21, 2019 - Jan 21, 2019 at 12:14 AM

Hello,
Cartriges are brand new, the copy of documents works fine (both in color and B & W) but when I print documents from my laptop or smartphone, it only produces blank pages.
My printer is a wireless one, connected to my laptop via Wi-Fi.
Any clue how to get this fixed ?
Thanks,
Catherine.

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2 responses

Answer 1 / 2

Ambucias Posts 47312 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 11,166
May 13, 2018 at 05:51 AM

Hello Cat,

Have you ensured that the proper plugin is correctly installed ?

Have you read this article?

https://support.hp.com/us-en/product/hp-photosmart-premium-all-in-one-printer-series-c309/3984414/model/3793675/document/c04024231

catihc Posts 8 Registration date Sunday January 12, 2014 Status Member Last seen May 13, 2018
May 13, 2018 at 06:30 AM

Hi, thanks for your suggestion. Yes, I've just tried to print a picture from my smartphone and it worked fine. Now, the concern still remains as I've after that also tried again to print a page from my laptop and only the black color does not print. That's weird because the cartridge is brand new and it is a genuine HP one.

Ambucias Posts 47312 Registration date Monday February 1, 2010 Status Moderator Last seen March 28, 2026 11,166 > catihc Posts 8 Registration date Sunday January 12, 2014 Status Member Last seen May 13, 2018
May 13, 2018 at 04:59 PM

Have you installed the driver

Answer 2 / 2

adamjon Posts 1 Registration date Thursday January 10, 2019 Status Member Last seen January 21, 2019
Jan 21, 2019 at 12:14 AM

https://livexpertsolution.com/

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