HP Photosmart c309g prints but produces blank page [Closed]

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Hello,
Cartriges are brand new, the copy of documents works fine (both in color and B & W) but when I print documents from my laptop or smartphone, it only produces blank pages.
My printer is a wireless one, connected to my laptop via Wi-Fi.
Any clue how to get this fixed ?
Thanks,
Catherine.

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Hello Cat,

Have you ensured that the proper plugin is correctly installed ?

Have you read this article?

https://support.hp.com/us-en/product/hp-photosmart-premium-all-in-one-printer-series-c309/3984414/model/3793675/document/c04024231
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Hi, thanks for your suggestion. Yes, I've just tried to print a picture from my smartphone and it worked fine. Now, the concern still remains as I've after that also tried again to print a page from my laptop and only the black color does not print. That's weird because the cartridge is brand new and it is a genuine HP one.
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Have you installed the driver
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