Well, we have nothing to do with that network. Perhaps you need a better communication channel than them?
They do not seem to care if they are the sole provider of your communications!
All we can do is offer up moral support to hang in there, and if you have not violated the use policy, they will get around to letting you back into the EXCLUSIVE party!
How long would it take to fix your problem if you were the last in line, and .05% of the users of that network had the same problem? Oh, lets say it takes 10 minutes to fix each users problems. How long is that? See the point?