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Unsubscribing

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co - Updated on Aug 24, 2018 at 11:20 AM
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 - Aug 24, 2018 at 02:38 PM
I have a customer who is trying to unsubscribe from his PCH classmates membership ...... he is an older gentleman who is paying monthly and he wants to cancel it. He does not remember his password nor does he use a computer any longer so is using an email he thinks is the correct one but doesn't remember. Is there a number he can call to talk to someone?

2 responses

Answer 1 / 2
xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Aug 24, 2018 at 02:03 PM
Perhaps you should contact the credit card Bank. They deauthorize any future charges and possible reverse past charges.

Good Luck
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Answer 2 / 2
CO
Aug 24, 2018 at 02:21 PM
He said he tried that but I told him to go to his bank again and ask to speak to the manager -- it is his account and he should be able to put a stop to it.
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xpcman Posts 19530 Registration date Wednesday October 8, 2008 Status Contributor Last seen June 15, 2019 1,826
Aug 24, 2018 at 02:38 PM
He should use the term "unauthorized charges" and not need to tell the entire story.
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