Black screen blue box gateway ne56r10u [Closed]

 Blocked Profile -
My mom bought a used laptop from a thrift store/consignment shop recently and went to start the laptop up and it's nothing but the black screen with a blue box and NOTHING we've tried has worked for her! I'm wanting to help her so hopefully she didn't waste her money on this laptop. We've tried the f buttons it doesn't bring anything up, the enter key does nothing and nor has removing the battery attempt. CAN ANYONE HELP ME ASAP PLEASE???

System Configuration: Android / Chrome 73.0.3683.90

1 reply

If you press cntrl alt delete, does it respsond? If so, go to task manager, start new task, type explorer and hit enter.

Post back!
Registration date
Friday April 12, 2019
Last seen
April 12, 2019

It won't even boot up is what I'm saying. It doesn't go past that black screen with the blue box asking for a password.
Blocked Profile
Ok, this is the first mention of a password, sir. This is the bios password. To clear it, you must take the ram cover off, remove the ram, and look for CMOS label located next to two pins. With the laptop off still, short those two pins together with a paper clip. Put it all back together and try to boot again.

Subscribe To Our Newsletter!

The Best of CCM in Your Inbox

Subscribe To Our Newsletter!