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Total System Failure (suspected trojan)

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ppardue - Jun 13, 2009 at 05:37 PM
 kentboy - Apr 27, 2010 at 06:36 PM
Hello,

Can someone advise me please? I believe I have picked up some sort of virus. Everytime I try to open IE it says I've encountered a problem and need to close. When I try to open IE in safe mode it says the same and the following add-on was running when this occurred add-on name mshtmled.dll. I have tried to use system restore but as soon as I get the screen up and push next to restore it gives me the same message I have encountered a problem and need to close. Is there anything I can do? Thanks in advance.

3 replies

Answer 1 / 3
zoribl
Posts
6
Registration date
Wednesday April 1, 2009
Status
Member
Last seen
June 14, 2009
 2
Jun 14, 2009 at 10:30 AM
Hye,

Update your antivirus and please scan the whole system!
0
Answer 2 / 3
kentboy
Apr 27, 2010 at 06:36 PM
im not sure im not a computer expert im only a computer immediate.
0
Answer 3 / 3
help!
Jun 15, 2009 at 01:04 PM
Luckily my Safari is working so i was able to install Ad-Aware and HiJack. Ad-Aware quarantined some objects but has not cured the system errors. Hi-Jack has compiled a "Log" of information but says to send it off to some "knowledgeable folks" before making any adjustments or fixing problem.
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