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Log in code required

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Ladydog - Sep 3, 2019 at 09:32 AM
 Ladydog - Sep 3, 2019 at 02:02 PM
I no longer have access to my old number and its asking me for a two step authentication code. I need to change my number. Please help

1 response

Answer 1 / 1
HelpiOS Posts 17920 Registration date Friday October 30, 2015 Status Moderator Last seen January 9, 2026 1,879
Sep 3, 2019 at 01:15 PM
Hi,

This help page should help you.
Ladydog
Sep 3, 2019 at 01:17 PM
I have tried logging onto a device that I have signed into facebook with but it still asks for the two step authentication code
HelpiOS Posts 17920 Registration date Friday October 30, 2015 Status Moderator Last seen January 9, 2026 1,879
Sep 3, 2019 at 01:29 PM
If you also don't have access to your printed recovery codes, try to start the recovery process by going to Facebook's recovery page.
Ladydog
Sep 3, 2019 at 01:37 PM
That also asks for the two step authentication code when I reset the password
HelpiOS Posts 17920 Registration date Friday October 30, 2015 Status Moderator Last seen January 9, 2026 1,879
Sep 3, 2019 at 01:51 PM
I suggest you report your login issue using this contact form.

Good luck.
Ladydog
Sep 3, 2019 at 01:56 PM
Done that too, as well as send through my ID and a photo of myself with the code on paper. Facebook isnt helping me. Is there a way to bypass the two step authentication code?

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