Recovery number is a landline; why won't Yahoo just call it?!

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David Webb
Posts
528
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
February 9, 2020
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Hello,

My grandson logged me out of my Yahoo mail account, and my home phone number is on file, but to change my password and verify my identity Yahoo will only send the number a text message. I emailed them asking them to call the number and they totally ignored the question, asking me to remember every single little detail about my email account, down to the exact names of five folders! Is there any way just to get them to call my number with a verification code?

System Configuration: Windows / Chrome 79.0.3945.88

1 reply

Posts
528
Registration date
Monday November 25, 2019
Status
Administrator
Last seen
February 9, 2020
473
Hello, unfortunately as the verification code is with an SMS, you can only receive it with a mobile phone. Yahoo does not appear to offer many solutions in this case... if you are unable to provide the correct recovery info you will have to make a new account.

You can see here troubleshooting for if you haven't received your verification code.

You can find information on how to recover your yahoo email account here.

Good luck.
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