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Silk browser keeps popping up without me doing anything

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IloveKats - Feb 29, 2020 at 09:47 AM
HelpiOS Posts 13869 Registration date Friday October 30, 2015 Status Moderator Last seen September 17, 2023 - May 26, 2023 at 07:48 AM
Whenever I get on my kindle, I don't even touch anything and silk broswer brings me to a really weird website with naked anime girls saying gross things when I did nothing! Please help me because its ANNOYING!!
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2 responses

Answer 1 / 2
David Webb Posts 3177 Registration date Monday November 25, 2019 Status Administrator Last seen May 15, 2023 6,922
Updated on Feb 29, 2020 at 04:54 PM
Hello, this sounds like a popup issue. You can block popups on your Kindle using these steps:

Open the Quick settings menu and tap on More. Then, go to Applications > Amazon Applications. Next, tap on Silk and click the Block pop-up windows and select Always

Let me know if this helps!

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Minecrafter10157
May 25, 2023 at 10:12 AM

Mine is already blocked

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Answer 2 / 2
HelpiOS Posts 13869 Registration date Friday October 30, 2015 Status Moderator Last seen September 17, 2023 1,890
May 26, 2023 at 07:48 AM

Hi,

If you've already set Block pop-up windows to Always but that you continue to receive unwanted popups, try clearing your Silk browsing data. 

Go to Amazon Application Settings > Silk Browser > Privacy > Clear browsing data. Check all the boxes and select Clear Data to confirm.

Hope this helps.
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