Photo apps do not recognize WiFi any more

Solved
Ybrr Posts 3 Registration date Monday December 26, 2022 Status Member Last seen January 4, 2023 - Dec 26, 2022 at 04:43 AM
HelpiOS Posts 13162 Registration date Friday October 30, 2015 Status Moderator Last seen January 27, 2023 - Jan 6, 2023 at 04:22 AM

Hello,

I switched recently from an LTE internet to DSL internet and faced some strange problem: my photo app (I tried many - all have the same problem, e.g. Amazon Photos and Google Photos) stopped to recognize the WiFi (all other apps do). It writes just "Waiting for WiFi", although it is there.

Another interesting fact - sometimes (maybe one a day) the app does recognize the WiFi and syncs successfully...

What I tried:

  • Research the settings of the photo apps - nothing found, what can explain the problem
  • Searched on the internet:
    • Tried to log out and log in again, tried to reinstall the app (https://www.amazonforum.com/s/question/0D54P00006zSn7sSAC/broken-photo-icon-app-says-no-network-connection)
    • I have no ad blocker - in one of the articles it was stated, that it can be the problem

Does somebody have an idea, what can be the problem?

Regards,

Mischa

Related:

2 replies

Ybrr Posts 3 Registration date Monday December 26, 2022 Status Member Last seen January 4, 2023 1
Jan 4, 2023 at 11:40 AM

Also the problem has been resolved by contacting the support. The guy said, that the WiFi being shared is of that new standard, which is not supported by my device/Amazon Photos. However... I do not know... My device is less than 6 months old (but true, it is pretty chip, so maybe they used old technologies) and all other apps work... No idea.

I will try to describe here, what the guy did (unfortunately I saw not everything - he was doing pretty fast :D ).

Also he opened the settings of my router (192.168.1.1). From there he opened "Network Setting - Wireless":

Then he opened one of the tabs here:

There he changed the type of WiFi to be shared (if I remember it correctly, it was selected the bottom one, something with "802.11 ... mixed" in name, and he selected the one 1-2 lines above, also with "802.11 ... mixed" in name, but a bit differently).

The guy himself said, he deactivated AC (whatever it is :D).

Hopefully it will help somebody :)

1
HelpiOS Posts 13162 Registration date Friday October 30, 2015 Status Moderator Last seen January 27, 2023 1,872
Jan 6, 2023 at 04:22 AM

Thanks for the update.

1
HelpiOS Posts 13162 Registration date Friday October 30, 2015 Status Moderator Last seen January 27, 2023 1,872
Dec 28, 2022 at 04:55 PM

Hi,

If you haven't tried yet, I suggest you try resetting your network settings.

The option can be found in your phone's settings.


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Ybrr Posts 3 Registration date Monday December 26, 2022 Status Member Last seen January 4, 2023 1
Dec 29, 2022 at 09:39 AM

Thanks for your answer. Seemingly I do not have this on my smartphone. I tried on my own and then looked up in the internet - there is a way for my phone (Motorola Moto E40) to reset the network settings, but when I follow the suggested path, I do not find the "Reset" item or something like this.

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