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Where do I enter the Facebook security code?

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jal3866 Posts 2 Registration date Friday August 14, 2020 Status Member Last seen August 15, 2020 - Aug 14, 2020 at 12:25 PM
HelpiOS Posts 14269 Registration date Friday October 30, 2015 Status Moderator Last seen March 27, 2024 - Aug 15, 2020 at 06:31 PM
Hello,
I sent my ID and information and after two months I received a text with a code. Where do i enter the code into Facebook? All I get with I try to log in is the same ID information form. No place to enter the code.
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Answer 1 / 2
HelpiOS Posts 14269 Registration date Friday October 30, 2015 Status Moderator Last seen March 27, 2024 1,890
Aug 15, 2020 at 01:17 PM
Hi,

Clear your browser's cache and cookies and try accessing your account again. If you still don't have a field to enter the confirmation code you received, fill out this form to report your login issue to Facebook.
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Answer 2 / 2
jal3866 Posts 2 Registration date Friday August 14, 2020 Status Member Last seen August 15, 2020
Aug 15, 2020 at 04:55 PM
I was able to get a code, which I entered. I was told to change my password, which I did. Tried to log in and it looped around to the "Please Verify Your Information" page. I've sent info and ID docs several times on this page, but it always loops back to the same. Shows I'm logged in, but no access.
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HelpiOS Posts 14269 Registration date Friday October 30, 2015 Status Moderator Last seen March 27, 2024 1,890
Aug 15, 2020 at 06:31 PM
Report to Facebook that you are facing a login issue.

Here is the link to the contact form.
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