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Accessing camera roll

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clueless - Jan 4, 2021 at 12:13 AM
 Clueless - Jan 6, 2021 at 07:23 PM
my new phone will not allow me to access my latest photos from my camera roll when trying to send a photo in Messenger
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2 responses

Answer 1 / 2
HelpiOS Posts 17776 Status Moderator 1,878
Jan 5, 2021 at 07:39 AM
Hi,

Check that Messenger is allowed to access your gallery. To do so, open your device's settings, choose Applications > Messenger > Permissions. Then switch the Storage option to on position.
Answer 2 / 2
clueless
Jan 5, 2021 at 04:58 PM
thanks, however I do not get a STORAGE option. I can do Apps, Messenger, Permission but then there is NO storage written to open or close.
HelpiOS Posts 17776 Status Moderator 1,878
Jan 6, 2021 at 06:09 PM
Check if an update is available for the app. If not, try reinstalling Messenger.
Clueless > HelpiOS Posts 17776 Status Moderator
Jan 6, 2021 at 07:23 PM
Have updated phone. Have reinstalled Messenger. Still not seeing latest photos

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