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Donnadew - Sep 1, 2021 at 01:28 AM
HelpiOS Posts 13167 Registration date Friday October 30, 2015 Status Moderator Last seen January 31, 2023 - Sep 1, 2021 at 05:05 AM
How do you follow directions when I can't get in my computer because the letters I need for my password won't print the letters l need? Can't change password because the security questions has the same letters as my password .

2 replies

David Webb Posts 3176 Registration date Monday November 25, 2019 Status Administrator Last seen October 7, 2021 6,933
Sep 1, 2021 at 05:01 AM
Hello, have a look at this article on what to do when your keyboard won't type. This should help you get your keyboard working so you can enter your password.

If your keyboard still doesn't work, see if you can't try another to determine whether or not its the keyboard that is faulty.

Regards

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HelpiOS Posts 13167 Registration date Friday October 30, 2015 Status Moderator Last seen January 31, 2023 1,873
Sep 1, 2021 at 05:05 AM
Hi,

On the lock screen, can you see an option from which you can change the keyboard layout? If yes, click on it to select the correct layout settings for your keyboard.

If you don't have that option, click the reveal icon in the password field to see what you are typing there. It is available on Windows 10 and 8.

Good luck
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