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Facebook Security Check Preventing Login

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huhjehun Posts 1 Registration date Monday September 27, 2021 Status Member Last seen September 27, 2021 - Sep 27, 2021 at 03:25 PM
HelpiOS Posts 15569 Registration date Friday October 30, 2015 Status Moderator Last seen July 2, 2026 - Sep 28, 2021 at 07:48 AM
Hi,

My wife's Facebook account has been disabled, and she can't get through the Security Check due to OLD phone numbers listed that she doesn't have access to anymore. It's extremely frustrating as Facebook support is practically impossible to reach. We've managed to submit a ticket but have had no luck with any type of response. We have a business on Marketplace so our pending balance is just sitting there along with orders that we're not able to fulfill. Does anyone have any experience resolving this issue?
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HelpiOS Posts 15569 Registration date Friday October 30, 2015 Status Moderator Last seen July 2, 2026 1,880
Updated on Apr 21, 2022 at 07:10 AM
Hi,

For instructions on what to do, I invite you to refer to this thread.

Good luck

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