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I had this problem last Oct, and I am having this problem again.
Well, don't worry about the back up if you have been forgotten like the most people did. Don't worry, you are not the only one not good at computer things.
Follow me, only thing you have to do it keep mail the support team, keep report. I emailed them whenever I feeling frustrated. It works.
this is where you should complain to : https://m.facebook.com/help/contact/179049432194862
And waiting is all you need as well, the last time took 2 months.
I suggest you, relax, go out, be nature without your phone that much.
No code was sent to my correct mobile.