Can't log in

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laurynasst Posts 7 Registration date Monday July 11, 2022 Status Member Last seen August 5, 2022 - Jul 11, 2022 at 04:02 AM
laurynasst Posts 7 Registration date Monday July 11, 2022 Status Member Last seen August 5, 2022 - Aug 5, 2022 at 09:54 AM

I logged out of Facebook on every device, because I changed my password. I also pressed X on every recognisable device, just to make sure, that I haven't left Facebook somewhere logged in. And I have had set two factor authentication on.

Now I can't log in, because it asks me for 6 digits code, which can only be retrieved when logged in. 

I am using same phone and same 2 computers to log in, that I have used to be logged in for many years, but it still can't log in. 

I sent my passport photo to Facebook support, but it only changed log in email, which doesn't help, because it still asks me to enter 6 digits code out of code generator.

Please advise what I should do? I am logged out for a week now and tried every possible way to log in.

Related:

7 responses

HelpiOS Posts 14185 Registration date Friday October 30, 2015 Status Moderator Last seen February 21, 2024 1,878
Jul 12, 2022 at 04:15 AM

Hi,

I suggest you try the methods described in this thread.

Hope that helps.


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laurynasst Posts 7 Registration date Monday July 11, 2022 Status Member Last seen August 5, 2022
Updated on Jul 12, 2022 at 05:50 AM

Thanks, HelpiOS! Looks like this could work. But the problem is that "Having trouble?" button is inactive and it's impossible to press it. I tried reinstalling Facebook app, but it didn't helped. Maybe you know another method to make it active?

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laurynasst Posts 7 Registration date Monday July 11, 2022 Status Member Last seen August 5, 2022
Jul 12, 2022 at 06:51 AM

Somehow I managed to get "having trouble?" button work. But still there isn't any "I don't have my phone > Contact us" option...
 

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HelpiOS Posts 14185 Registration date Friday October 30, 2015 Status Moderator Last seen February 21, 2024 1,878
Jul 12, 2022 at 08:02 AM

Log out from your mobile and access Facebook from your PC.

Log in as usual to your account and select Need another way to authenticate.


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laurynasst Posts 7 Registration date Monday July 11, 2022 Status Member Last seen August 5, 2022
Jul 12, 2022 at 08:27 AM

Yeah, this doesn't help either...

PC gives almost no options, except through "forgotten password", but it only changes password or log in email, and still asks for code generator.

 

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HelpiOS Posts 14185 Registration date Friday October 30, 2015 Status Moderator Last seen February 21, 2024 1,878
Jul 13, 2022 at 12:01 PM

Hi,

I found a form that you can use to confirm your identity in case you've lost access to your Facebook account. Here's the form. Once your ID has been submitted, check your email address (and spam folder) regularly.

Good luck.


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laurynasst Posts 7 Registration date Monday July 11, 2022 Status Member Last seen August 5, 2022
Jul 13, 2022 at 12:18 PM

Thanks again for the help. I tried submitting ID once, but they only changed log in email and still asks for code generator. There wasn't any "remove two factor authentication" or similar options and didn't replied to the email. I will submit ID again through our link. Will be back with the answer I get.

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HelpiOS Posts 14185 Registration date Friday October 30, 2015 Status Moderator Last seen February 21, 2024 1,878
Jul 13, 2022 at 12:33 PM

I hope that will work now. Good luck!

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HI , 

may i know have you solved your problem yet ?

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laurynasst Posts 7 Registration date Monday July 11, 2022 Status Member Last seen August 5, 2022 > Roys
Aug 5, 2022 at 09:54 AM

Hi,

Nope. Facebook doesn't even respond to sent document now. Almost 6 weeks without facebook. New plan reach them through Facebook business manager. I'll let you know

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