Login code generating issue

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chathu333 Posts 6 Registration date Monday October 25, 2021 Status Member Last seen October 29, 2021 - Oct 25, 2021 at 10:53 PM
Cristi - Sep 13, 2022 at 01:06 PM

I accidentally logged out of Facebook with two factor login code enabled. i can receive the sms or email code. but it asks login code again. I can't generate a code cause I'm not logged in the app. there's no third-party app also. how do i get back to my account again. please help. thank you.

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3 responses

Answer 1 / 3

HelpiOS Posts 13880 Registration date Friday October 30, 2015 Status Moderator Last seen September 25, 2023 1,887
Oct 26, 2021 at 06:33 AM

Hi,

I suggest you try these recovery instructions to regain access to your Facebook account.

Good luck

chathu333 Posts 6 Registration date Monday October 25, 2021 Status Member Last seen October 29, 2021
Oct 26, 2021 at 11:09 AM

the result is same. after all they need the login code. can't generate it.????????????????

Answer 2 / 3

HelpiOS Posts 13880 Registration date Friday October 30, 2015 Status Moderator Last seen September 25, 2023 1,887
Oct 26, 2021 at 04:18 PM

As you still can't access your account due to the 2-factor authentication, do the following.

On the login page, when Facebook asks you to generate a code, select Having trouble > I don't have my phone > Contact us. Then you will need to confirm your identity.

Follow the on-screen instructions and give them an email to which Facebook can reach you and attach a copy of your proof of identity.

After that, check your email for a message from Facebook to regain access to your account. You may have to wait a few weeks to receive it.

Hope this helps.

Good luck!

chathu333 Posts 6 Registration date Monday October 25, 2021 Status Member Last seen October 29, 2021
Oct 26, 2021 at 09:33 PM

I have tried this way also. they sent me a account recovery link. through this way i can change my password. again when I'm trying to login.... they need the login code. not the code that i received to my phone or email. so nothing to do. do you know any way to send this issue to Facebook help. I've tried so many ways to send them. but no any replies

HelpiOS Posts 13880 Registration date Friday October 30, 2015 Status Moderator Last seen September 25, 2023 1,887 > chathu333 Posts 6 Registration date Monday October 25, 2021 Status Member Last seen October 29, 2021
Oct 29, 2021 at 09:11 AM

From this recovery link, did Facebook ask you to confirm if you still have access to your mobile phone or phone number? If you select "No", then you may see an option allowing you to turn off the two-factor authentication and return to the password method.

chathu333 Posts 6 Registration date Monday October 25, 2021 Status Member Last seen October 29, 2021 > HelpiOS Posts 13880 Registration date Friday October 30, 2015 Status Moderator Last seen September 25, 2023
Oct 29, 2021 at 09:40 AM

thank you very much for the answer. no i didn't get any option like this. how can i try this way?

When you access the recovery page from the link sent by Facebook to your email address, you will have some options to choose. You will need to select Save Browser > Continue > No > Turn off two-factor authentication > Ok.

Basp343 Posts 6 Registration date Tuesday April 19, 2022 Status Member Last seen April 24, 2022 4
Apr 20, 2022 at 10:06 AM

Can I jump on this topic please? I have the same issue but don't see the link 'having trouble?' on the log in page when asked for my generated code. When clicking the 'need another way to authenticate' it tells me where to find the generator.

Login code generating issue

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