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Robbed At Gunpoint of Phone & Wallet

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ernie.mockbee - Jan 20, 2023 at 04:51 PM
HelpiOS Posts 15220 Registration date Friday October 30, 2015 Status Moderator Last seen September 24, 2025 - Jan 22, 2023 at 04:45 PM

Hello,

I was robbed of my phone and wallet at gunpoint. The thief changed my gmail password and recovery options, and then used the account to do the same to all my bank passwords, Venmo, PayPal, Amazon, eBay, etc. I have been working with those companies to regain access, but the thief is still continually using my gmail to apply for loans, trying to re-crack accounts, etc. 

Regaining my gmail is the only way to stop the bleeding, and they are 1000% uncooperative. Is there anything I can do? My account name is my name, is there any way I can fly out to a Google office and present my ID? I'm so desperate, I would do it. 


Windows / Chrome 109.0.0.0

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Answer 1 / 1
HelpiOS Posts 15220 Registration date Friday October 30, 2015 Status Moderator Last seen September 24, 2025 1,878
Jan 22, 2023 at 04:45 PM

Hello,

Sorry to hear that. I recommend you to go to the dedicated recovery page to recover your Gmail account. Follow these tips in order to increase your chance of recovering your account. Then, you can follow these recommendations to secure your account.

Good luck

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