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Instastories problem

Closed
Stephon - Apr 27, 2023 at 03:01 AM
HelpiOS Posts 17776 Status Moderator - Apr 30, 2023 at 07:39 AM

Hi guys. I am trying to upload an inststory but the pictures receive a sort of layer/filter. Like really big coloured pixels over the actual picture. I’ve tried to reinstall the app, to erase the cookies, to change the settings. nothing works


Android / Chrome 112.0.0.0

3 responses

Answer 1 / 3
HelpiOS Posts 17776 Status Moderator 1,878
Apr 28, 2023 at 10:30 AM

Hi,

What if you upload the photo and then check it on your profile? Do you see the pixels if you try to upload the photo from another device?
Answer 2 / 3
Stephon
Apr 29, 2023 at 02:24 AM

If I upload it from another device, it works. It may also have something to do with the latest system updates I made to the phone. ???? By the way: videos are fine. They uplod normal, without any problems. 
Answer 3 / 3
HelpiOS Posts 17776 Status Moderator 1,878
Apr 30, 2023 at 07:39 AM

The recent system update may be the cause - it's possible. I suggest you try waiting for a new update for your phone as well as Instagram.

In the meantime, here's what you can try:

  • If you use the latest version of the Instagram app, try installing a previous version. You can find the different versions on this link.
  • Otherwise, try uploading from the Instagram website instead of the app.

Good luck