Computer turn-off and restart automatically

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Ash - Jul 12, 2009 at 07:25 AM
Excelguru Posts 261 Registration date Saturday April 11, 2009 Status Member Last seen June 21, 2011 - Jul 12, 2009 at 09:44 AM
Hello,
My computer was running fine till last day. Last evening the technicians have installed internet, and after that also it worked fine. Then a message came to update the explorer. After doing that, and computer restarted (probably) as soon as i log in, the system automatically turn-off and restart and after 1 minute of rebooting again it restart.

Please can anybody help me to solve this problem?

Regards,

Ash

2 replies

closeup22 Posts 8924 Registration date Friday May 15, 2009 Status Member Last seen October 7, 2010 2,108
Jul 12, 2009 at 09:35 AM
Dear Sir,

This is because your computer is infected,

When you got internet access i think that you didn't update your antivirus and update windows system.

I will advise you to restore your computer to the date when it was working fine,

Then install antivirus, i will suggest you using AVG:

https://www.avg.com/fr-fr/free-antivirus-download

Install it then connect to internet, upate it and scan the whole system!

To do system restore:

Press Start, All Programs, Accessories, System Tools ----> System Restore
Open it and then select a date when you we not infected then
press next Let the process to be done
Restart your machine normally
This will solve the problem
Thanks
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Excelguru Posts 261 Registration date Saturday April 11, 2009 Status Member Last seen June 21, 2011 307
Jul 12, 2009 at 09:44 AM
Hello Ash

Bootup in safe mode and then
start>>run>>type msconfig>>startup>> click all disable all
Restart>>boot up normally
Do a complete virus check with latest antivirus programs
Do a check on the internet about the programs in startup and remove the infected file
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