HELP!! error code 8000401a [Solved/Closed]

T - Jul 28, 2009 at 07:44 AM - Latest reply:  karwan
- Aug 14, 2010 at 06:05 PM
The other day I logged on to windows live messenger and it said update now to the latest one, I done that and it downloaded fine. But now when any one tries to sign in it says error 8000401a

How can I get my old windows live messenger back becuase it seems lilke the new one is crap as i cant sign in, can anyone help pls. Thanks
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18 replies

Best answer
Thank you
regedit >


Delete: 380689D0-AFAA-47E6-B80E-A33436FE314B

Thank you, gx 22

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CCM has helped 1902 users this month

thnx man :D:D!!!
Perfecto... mucho gracias!!!!!!! It works fine now $#%$#&$#&^%$# MSN
but i cant find appid :( :( :(
in the registry it under
HKEY_CLASSES_ROOT -> AppID -> 380689D0-AFAA-47E6-B80E-A33436FE314B
thank you its work
Thank you
Thanks a lot! I had the same problem and it helped me too.
Thank you
Thanks helped me too
Thank you
Now the only problem with this is 8.5 isn't available and it now forces you to download 9.0.
Any fixes?
Thank you

hazza 19 10 Posts Thursday June 10, 2010Registration date August 3, 2010 Last seen - Jun 10, 2010 at 02:34 PM
Thank you
this error basically means it's not connected to the internet or is having trouble connecting to the internet.

can you use your web browser to browse the net.? if so try to install the new one again you can do that by going to
Thank you
why did this happen. is it because of a virus or spam making changes in registry?
strnnger 257 Posts Thursday May 14, 2009Registration date September 30, 2010 Last seen - Jul 28, 2009 at 08:09 AM
Thank you
Hye there,

Just uninstall Windows Live Messenger from Control Panel > Add and Remove Programs,

Then download the 8.5 version here:

This is the best version of windows live messenger

Thank you so much "strnnger" , I done what you said and it worked and I got back my old windows live messenger!! THANK YOU xx