Email problem with my PC browser(s)

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Friday May 15, 2009
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October 7, 2010
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Hello,

As of yesterday, I am unable to open my email from Firefox or Internet Explorer. I get as far as the login and password and then I received an internal error message (see below)

HTTP Status 500 -

type Exception report

message

description The server encountered an internal error () that prevented it from fulfilling this request.

exception

org.apache.jasper.JasperException: java.lang.NullPointerException
org.apache.jasper.servlet.JspServletWrapper.handleJspException(JspServletWrapper.java:486)
org.apache.jasper.servlet.JspServletWrapper.service(JspServletWrapper.java:416)
org.apache.jasper.servlet.JspServlet.serviceJspFile(JspServlet.java:342)
org.apache.jasper.servlet.JspServlet.service(JspServlet.java:267)
javax.servlet.http.HttpServlet.service(HttpServlet.java:717)
com.laszlosystems.webtop.core.transport.servlet.RequestLoggerFilter.doFilter(RequestLoggerFilter.java:96)
com.laszlosystems.webtop.core.transport.servlet.RequestCharacterEncodingFilter.doFilter(RequestCharacterEncodingFilter.java:129)

root cause

java.lang.NullPointerException

note The full stack trace of the root cause is available in the Apache Tomcat/6.0.18 logs.
Apache Tomcat/6.0.18


What is really strange is that I suddenly have Safari on my PC, and I can get email through that browser! No one seems to knows what's going on. HELP please!

1 reply

Posts
8926
Registration date
Friday May 15, 2009
Status
Member
Last seen
October 7, 2010
2,108
hi there,

delete the cookies and clear the cache of both browsers

if still no joy then reinstall them but be sure having cleared cache and deleted cookies

Thanks