I think I deleted windows

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Wednesday October 8, 2008
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June 15, 2019
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Hello,
I'll try to describe as best I can what happened to the laptop. First it is an HP Compact Laptop, I think I may have cut it off wrong, when I turned it on yesterday it came on fine, however it had a background behind the icons I did not recognize, so I decided that I needed to do a system restore, I decided on Jan 25th, as I was doing this a pop up came up that said a program may have been installed that could have inturrupted my computered so I went to recently installed programs. It look like windows 8 maybe had part 1 of 3 installed so I decided to delete it. After doing so I went back to the restore screen and continued to restore. Naturally it said this may take a few minutes, So I tended to my son and came back. When I came back the screen was blue, no title bars, no icons, nothing! It shut off by itself. When I cut the laptop on it says window updating files across the bottom of the screen them the words microsoft corporation come across the screen, my screen goes, blue and a pop up comes across that says "restart computer has failed". I'm scared. I tried to use my back-up DVD for microsoft and it poped itself out. I'm not computer savvy. and I didn't send in the warrenty and I've only had it a year. there are not icons, no title bars, nothing to click on, to download anything. Can anyone help!?

1 reply

Posts
19532
Registration date
Wednesday October 8, 2008
Status
Contributor
Last seen
June 15, 2019
1,967
The computer is going to need expert help. Either some friend of yours or a repair shop. I am afraid that my help from half-way around the world will not be sufficient to get it running again. Sorry