I need help removing antivirus soft

Closed
Jess - Mar 17, 2010 at 07:30 PM
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 - Apr 1, 2010 at 06:05 AM
Hey, about 2 weeks ago I got a virus called "Antivirus soft" that's claims it's a anti virus program, I realize it's not and that's it is trying to get me to purchase it. But it has stopped me from using my internet and many other programs....i found a couple pages saying to download "rkill.com" to get rid of it, i did but it hasn't done anything! I'm not much a computer person and tried everything i know.... i'd rather not reboot it because i'll loose a lot of pics and i also have no idea how to? please anyone help me out!
Related:

3 responses

Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Mar 18, 2010 at 04:32 PM
Hello Jess,

In effect rkill is not perfect, yet after rkill the job it not finished. RKill only terminates malicious processes to permit you to proceed with a clean-up.

But first we must get you to use Internet:

Start Internet Explorer,go to tools and Internet options


Click on the "Connexions" tab
Click on Parametres ,
# You will get on local (LAN)
Proxy Parametres
In the section Proxy server, uncheck"Use a proxy on local server". Click on Ok and close the window
Now you can surf again

Download RKill again

https://download.bleepingcomputer.com/grinler/rkill.com

Now disconnect you modem and disable all of your antivirus and run RKill

Do not reboot your computer after RKill

Download and install Malwarebyte and update it.

https://ccm.net/downloads/security-and-maintenance/4621-malwarebytes-anti-malware/

Please request a FULL system scan.

IMPORTANT: IF YOU HAVE ANY FLASHDRIVE, PENDRIVE OR OTHER REMOVALS THAT MAY HAVE BEEN INFECTED, BEFORE DOING ALL OF THE ABOVE, YOU MUST INFORM ME FOR I HAVE FURTHER PRECAUTIONS AND PROCEDURES

Best regards

And please, give me feedback
0
You can just restore your computer to an earlier date and everything wil be fine.
0
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Mar 19, 2010 at 05:26 AM
Hello Nick

Have you succeded to rid your own system of this type of trojan just be restoring it to an earlier date. I would certainly appreciate knowing.

Regards
0
gawddamcomputers
Apr 1, 2010 at 02:36 AM
I had the exact same problem... tried windows restore, and so far it seems to have worked... so far.
0
Ambucias Posts 47310 Registration date Monday February 1, 2010 Status Moderator Last seen February 15, 2023 11,163
Apr 1, 2010 at 06:05 AM
So, if you have a restore point after that date, your system volume information / restore is infected.

I suggest you run Malwarebyte.

Regards
0