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Melanie - 5 Apr 2010 à 11:52
closeup22 Posts 8922 Registration date Friday 15 May 2009 Status Member Last seen 7 October 2010 - 5 Apr 2010 à 12:35
<Hello, My laptop is a Gateway using Windows XP and the screen went blue and no start up menu. Can't get into anything. Just bought used for my daughter and after a few hours this happened. Please help. Thank you Melanie

1 response

closeup22 Posts 8922 Registration date Friday 15 May 2009 Status Member Last seen 7 October 2010 2,099
5 Apr 2010 à 12:35
Hi there,

Please refer to link below and follow instructions as mentioned to get the issue solved from official Microsoft website:

https://support.microsoft.com/en-us/help/945402/the-internet-explorer-icon-is-missing-from-your-desktop

Thanks