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I am unalble to Unstall etrust antivirs

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Anil - Nov 10, 2008 at 06:29 AM
 sweet - May 6, 2009 at 07:59 AM
Hello,
Hi i am using windows XP Desktop, my system get a lot of virus, and i am using Etrust Antivirus when i scan my C & D drive it find virus but when i remove these all virus from my PC it is unable to remove these all, so i want to unstall this antivirs from my PC but when i unstall this from Add Remove program it is not removing from PC. give me some idea so that i can remove this from my PC and load new antivirus software.

thanking you


Anil
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2 responses

Answer 1 / 2
TheParoxysm Posts 169 Registration date Sunday December 7, 2008 Status Member Last seen March 25, 2011 74
Dec 8, 2008 at 06:05 AM
The following is from the EZ-Trust support pages.

To uninstall the eTrust EZ Antivirus stand alone version, please follow the below instructions:

Click on the Windows Start button
Select Settings
Select Control Panel
Double-click on Add/Remove Programs
Select the eTrust EZ Antivirus program and select Remove
Reboot your computer when the uninstall is completed.
If the Uninstall does not complete correctly, please follow the instructions below to delete the registry keys and program files: (Note: These instructions will only work if you installed the program in the default location.)

The following information applies to specific versions of eTrust EZ Antivirus

VERSION 6.0

Note: For security reasons, the following key and program file group are not deleted after the uninstall of version 6.0.

You may delete these manually:

HKEY_CURRENT_USER\Software\ComputerAssociates\InoculateIT
C:\Program Files\CA


If you did not uninstall via the Add and Remove programs menu, please follow the instructions below:

Delete Registry Keys:
Go to Start - Run - and type in regedit.
Hit Enter. (Click the + signs where you are instructed to "scroll").
In the Registry editor, scroll to:

+ HKEY_LOCAL_MACHINE
+ SOFTWARE
+ ComputerAssociates
+ InoculateIT

Once you have scrolled to HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\InoculateIT Click EDIT (at the top of the screen) and Select Delete.

Repeat these steps for the following keys:

HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\ScanEngine
HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\CA-InstalledITProducts
HKEY_CURRENT_USER\Software\ComputerAssociates\InoculateIT


Remove Files and Directory: C:\Program Files\CA\...

Go to My Computer
Open the C: drive (or which ever drive on which you installed the program.)
Open the Program Files folder (click "show files" to view the files in that folder.)
Open the CA folder.
Open the eTrust EZ Armor folder.
Highlight the eTrust EZ Antivirus folder and click delete.
Highlight the ScanEngine folder and click delete.
Make sure you delete those folders from the recycle bin as well.

----------------------

VERSION 6.1

Delete Registry Key:

Go to Start - Run - and type in regedit.
Hit Enter. (Click the + signs where you are instructed to "scroll").
In the Registry editor, scroll to:

+ HKEY_LOCAL_MACHINE
+ SOFTWARE
+ ComputerAssociates
+ Anti-Virus


Once you have scrolled to HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus Click EDIT (at the top of the screen) and Select Delete.
Remove Files and Directory: C:\Program Files\Computer Associates\eTrust EZ Antivirus

Go to My Computer
Open the C: drive (or which ever drive on which you installed the program.)
Open the Program Files folder (click "show files" to view the files in that folder.)
Open the CA folder.
Highlight the eTrust EZ Antivirus folder and click delete.
Make sure you delete the folder from the recycle bin as well.

----------------------

VERSION 2005 (includes 6.2, 6.3 and r7)

Delete Registry Key:

Go to Start - Run - and type in regedit.
Hit Enter. (Click the + signs where you are instructed to "scroll").
In the Registry editor, scroll to:

+ HKEY_LOCAL_MACHINE
+ SOFTWARE
+ ComputerAssociates
+ Anti-Virus


Once you have scrolled to HKEY_LOCAL_MACHINE\SOFTWARE\ComputerAssociates\Anti-Virus. Click EDIT (at the top of the screen) and Select Delete.
Remove Files and Directory: C:\Program Files\Computer Associates\eTrust EZ Antivirus

Go to My Computer
Open the C: drive (or which ever drive on which you installed the program.)
Open the Program Files folder (click "show files" to view the files in that folder.)
Open the CA folder.
Highlight the eTrust EZ Antivirus folder and click delete.
Make sure you delete the folder from the recycle bin as well.

Good Luck!
Answer 2 / 2
sweet
May 6, 2009 at 07:59 AM
hellooooooooo sir plz send me etrust licence key as soon as possible plz